[Submitted] Cannot update Microsoft Office and OnePlus Gallery

  1. RoshanThayyil
    Donut Sep 20, 2020

    RoshanThayyil , Sep 20, 2020 :

    After updating to the beta I'm unable to update the Microsoft Office: Word, Excel, PowerPoint & More and OnePlus Gallery apps via the play store. Get an error with the message - Can't install app. Try again, and if it still doesn't work, see common ways to fix the problem.

    I am a beta tester for both apps.


    yang1390 likes this.
  2. Suhas Klkrn555
    OnePlus Bug Hunter Staff Member Sep 20, 2020

    Suhas Klkrn555 , Sep 20, 2020 :
    Thanks for taking time to share the required information and we’ll keep you posted regarding the further updates.

    Thanks & Regards,

  3. Redlok
    Cupcake Sep 20, 2020

    Redlok , Sep 20, 2020 :
    I'm having the same problem with my oneplus 8 pro, please keep us posted if you got a solution.

    SumitMukherjee01 and Lejuli32 like this.
  4. iamshivarathore
    Cupcake Sep 22, 2020

  5. notsomahsoom
    Eclair Sep 28, 2020

    Lejuli32 likes this.
  6. notsomahsoom
    Eclair Sep 28, 2020

  7. usmanisback
    Donut Oct 4, 2020

    Lejuli32 likes this.
  8. PeaceMaker_K2
    Froyo Oct 8, 2020

    yang1390 and Lejuli32 like this.
  9. usmanisback
    Donut Oct 10, 2020

  10. PeaceMaker_K2
    Froyo Oct 11, 2020

  11. X1592490579860
    Cupcake Oct 14, 2020

    X1592490579860 , Oct 14, 2020 :
    I have the same bug, bigger apps can't be updated through the playstore.
    (it's downloading more data than needed (for example 800mb but the size of the update is only about 600mb) and after a delay it's saying "can't update <app> from Playstore")

    Today I could not even install Call of Duty mobile, with nearly the same error message (Can't install <app> from Playstore)
    (Wiping play store app and data cache and rebooting has not solved it)

    SumitMukherjee01 and Lejuli32 like this.
  12. Mr.Johal
    Eclair Oct 17, 2020

  13. iamshivarathore
    Cupcake Oct 17, 2020

  14. X1592490579860
    Cupcake Oct 17, 2020

    X1592490579860 , via OnePlus 8 Pro , Oct 17, 2020 :
    Today I found out, that if you for example really want to install Call Of Duty Mobile (or other bigger apps) without the Play store, you need the APK and the OBB file. (If you install call of duty on for example your old phone, you can extract these file, or you can download these files from the internet)

    And then you can follow the following tutorial to install COD Mobile.


  15. RoshanThayyil , via OnePlus 8 Pro Onyx Black , Nov 17, 2020 :
    Hi Suhas, it's been a couple of months since this issue was raised. Was wondering if there is an update or work around for this (aside from installing via the apk)