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can't cast local video using onePlus connect app via OnePlus 6T

  1. mank512
    Eclair Apr 28, 2020

    mank512 , via OnePlus 6T , Apr 28, 2020 :
    Using onePlus connect app, can't cast local videos on my tv. Its not showing any error messages. On tv its just showing loading and loading.

    more info:
    Phone: onePlus 6T
    TV model: one olus Q1
     

    #1
  2. E1581870774729
    Cupcake Apr 29, 2020

    E1581870774729 , Apr 29, 2020 :
    My Oneplus 7's screen cast is never working... No devices found all the time.. I checked with smart tv couple of times switched on screen mirroring..., panasonic, reconnect !!!.. Never work...
     

    #2
  3. Venky61
    OnePlus TV Expert Community Expert Apr 29, 2020

    Venky61 , Apr 29, 2020 :
    Hi,
    Does it happen even after a restart?

    Please try the Screen Mirroring feature on the Google Home App and see if it helps.
     

    #3
    Catherine W. likes this.
  4. mank512
    Eclair May 2, 2020

    mank512 , via OnePlus 6T , May 2, 2020 :
    yes. I have even tried reinstalling oneplus connect app and even ai have tried by factory resetting the tv. Its not working.
     

    #4
  5. mank512
    Eclair May 7, 2020

    mank512 , via OnePlus 6T , May 7, 2020 :
    any update?
     

    #5
  6. Rick Y.
    OnePlus TV Software Engineer Staff Member May 11, 2020

    Rick Y. , May 11, 2020 :
    How to update Google Chromecast on TV:
    Apps > enter Google Play app -> My Apps -> On this device -> Android System Webview -> More by Google LLC -> Chromecast built-in -> Update.​
     

    #6
  7. mank512
    Eclair May 11, 2020


    #7
  8. Rick Y.
    OnePlus TV Software Engineer Staff Member May 12, 2020

    Rick Y. , May 12, 2020 :
    Sorry for the misunderstanding, please follow the steps above to upgrade chromecast on TV.
     

    #8
  9. mank512
    Eclair May 12, 2020


    #9
  10. Rick Y.
    OnePlus TV Software Engineer Staff Member May 12, 2020

    Rick Y. , May 12, 2020 :
    What type of video are you playing, can you try to play other videos, such as a movie file?
     

    #10
  11. mank512
    Eclair May 12, 2020


    #11
  12. Rick Y.
    OnePlus TV Software Engineer Staff Member May 12, 2020

    Rick Y. , May 12, 2020 :
    Please capture a video or a picture, then upload the logs and tell me what's your serial number.
    How to upload the logs: enter Settings -> More Settings -> About -> Feedback
    How to get Serial Number: enter Settings -> More Settings -> Status -> Serial Number
     

    #12
  13. mank512
    Eclair May 12, 2020

    mank512 , via OnePlus 6T , May 12, 2020 :
    feedback submitted. Serial number: 002000AK9819752CD0
    1589280791733.jpg
     

    #13
    Catherine W. and Rick Y. like this.
  14. Rick Y.
    OnePlus TV Software Engineer Staff Member May 19, 2020

    Rick Y. , May 19, 2020 :
    If you use the cast function in the app, can you cast the screen normally?
    If NO, please check on this link for troubleshooting steps to help isolate the issue:How to solve if can not find the OnePlus TV when trying to cast?
     

    #14
  15. mank512
    Eclair May 30, 2020


    #15
  16. mank512
    Eclair May 30, 2020

    mank512 , via OnePlus 6T , May 30, 2020 :
    I can discover one plus tv. So these steps are not useful for me. I can even cast my videos on other apps like youtube, prime etc. The only problem is that I can't cast my local/recorded videos using oneplus connect app.
     

    #16
  17. Rick Y.
    OnePlus TV Software Engineer Staff Member Jun 3, 2020

    Rick Y. , Jun 3, 2020 :
    Thank you very much for your reply, we will analyze the uploaded log as soon as possible and reply to you.
     

    #17