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Sound Can't change from silent mode

  1. brego888
    Cupcake Jan 28, 2019

    brego888 , Jan 28, 2019 :
    Screenshot_20190128-210727.jpg Screenshot_20190128-210658.jpg I simply have no option to move the slider at all one my oneplus 5 so it is stuck in silent mode. What's going on? I can't get vibration on either so phone is useless for calls and messages unless I am looking at it. This only happened since update to pie today.
    How can this be fixed?
     

    #1
  2. X1548718241577
    Cupcake Jan 28, 2019


    #2
  3. mshah1980
    Cupcake Jan 30, 2019


    #3
  4. castroge
    Cupcake Jan 30, 2019


    #4
  5. Deactivated User
    Jan 31, 2019


    #5
  6. mshah1980
    Cupcake Jan 31, 2019

    mshah1980 , Jan 31, 2019 :
    Tried that as well but not yet resolved
     

    #6
  7. Deactivated User
    Jan 31, 2019


    #7
  8. the_o2
    OnePlus 9 Series Expert Community Expert Jan 31, 2019

    the_o2 , Jan 31, 2019 :
    Is your alert slider is not moving up or down??
    Report it here if you think it's a software issue
    https://forums.oneplus.com/feedback
     

    #8
  9. KeepTransisting
    The Lab - OnePlus 7 Pro Reviewer Jan 31, 2019


    #9
  10. brego888
    Cupcake Feb 1, 2019

    Attached Files:


    #10
  11. S1548765876960
    Cupcake Feb 1, 2019


    #11
  12. brego888
    Cupcake Feb 1, 2019

    brego888 , Feb 1, 2019 :
    I've reported it also. Hopefully more do so we can get a fix.
     

    #12
  13. Zaphodrocks
    Ice Cream Sandwich Feb 1, 2019

    Zaphodrocks , Feb 1, 2019 :
    All the way up is silent mode. Visit a service center and get the slider fixed.
     

    #13
  14. brego888
    Cupcake Feb 1, 2019


    #14
  15. GopalB.
    Nougat Feb 1, 2019

    GopalB. , Feb 1, 2019 :
    If you slider is stuck, how can that be a bug???
    And how can a bug jam a physical button???
     

    #15
  16. GopalB.
    Nougat Feb 1, 2019

    GopalB. , Feb 1, 2019 :
    To everyone else!!!
    How can you call this a bug???
    What is the actual issue at hands???
    Alert slider is a physical button...
    Up= Silent...
    Middle= Vibrate...
    Down= Ring...
    What's so difficult!!!
     

    #16
  17. mshah1980
    Cupcake Feb 1, 2019

    mshah1980 , Feb 1, 2019 :
    It is surely a bug because the volume control for Ring volume is disabled and muted. We are not able to increase the volume by any means. This all has happened after latest OS Update.
     

    #17
  18. GopalB.
    Nougat Feb 1, 2019

    GopalB. , Feb 1, 2019 :
    And the alert slider position???
     

    #18
  19. mshah1980
    Cupcake Feb 1, 2019

    mshah1980 , Feb 1, 2019 :
    It is not possible even through alert slider
     

    #19
  20. GopalB.
    Nougat Feb 1, 2019

    GopalB. , Feb 1, 2019 :
    Slide it all the way down and then change the volume...
     

    #20