can't download apps on playstore over wifi via OnePlus 6

  1. imRiyaz
    Donut Apr 5, 2020

    imRiyaz , via OnePlus 6 , Apr 5, 2020 :
    I am using OnePlus 6.
    I am not able to download apps from playstore over wifi but can download over mobile data. I try all solution like reset app preferences. In playstore I ticked apps are download over any network. please help


  2. harshil1903
    Jelly Bean Apr 5, 2020

  3. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 5, 2020

    Caomhin , via OnePlus 6T , Apr 5, 2020 :
    Try the following,

    Clear the App info Cache and App info Storage for all 4 items

    Google Playstore
    Google Play services
    Google Services Framework (Search in Setting for this)
    Google App

    Restart the phone.

    It may take a while for Google to rebuild its services Playstore etc.

    Also reset your WiFi and Mobile network adaptors

    Settings, System, Reset Options, Reset WiFi Mobile Bluetooth.

    See if that helps.

    Raresch, drl431, imRiyaz and 3 others like this.
  4. mokolad
    Gingerbread Apr 5, 2020

    mokolad , Apr 5, 2020 :
    Are you sure the issue is not with the Wi-Fi connection? Maybe the signal is too weak or the connection too slow? Can you open websites/watch YouTube on the Wi-Fi without issues? Can you try connecting to another Wi-Fi and check? Usually such problems are over mobile data, not over Wi-Fi, if there are any restrictions on the phone or the Play Store, they are to protect you from using your mobile data quickly.

  5. DrJMun
    KitKat Apr 5, 2020

    Caoimhín and Artemus like this.
  6. imRiyaz
    Donut Apr 8, 2020

    imRiyaz , via OnePlus 6 , Apr 8, 2020 :
    Thank you... it works now I can download the apps

    DrJMun and Caoimhín like this.