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Can't restore my written notes on my Phone op6 via OnePlus 6

  1. B1527175554839
    Donut Mar 18, 2021


    #1
    Primohta likes this.
  2. drl431
    Community Hero 2020 Mar 18, 2021

    drl431 , Mar 18, 2021 :
    If notes are important to you, use an app that automatically backs them up to the cloud, like Google Keep.
     

    #2
    Tokolozi, iamrj and Caoimhín like this.
  3. B1527175554839
    Donut Mar 18, 2021

    B1527175554839 , via OnePlus 6 , Mar 18, 2021 :
    How to read file in folder opbakup is .xml file not compatible with Google keep.?
    I have uninstalled the application oneplus note I tried with a newer application afterwards with an older one does not work. I deleted in the xml file the note that was pinned I still do not see the other 172.

    I tried with another backup on 191 notes it only restores about fifty, really I would like to understand and find a solution, because for the moment I have copied the most important from the xml file but it is not of the simplest and more than 150 notes ...
     
    Last edited: Mar 19, 2021

    #3
  4. Caoimhín
    OnePlus 9 Series Expert Community Expert Mar 19, 2021

    Caoimhín , via OnePlus 6T , Mar 19, 2021 :
    You can use one or more options below to send Bug reports on the issues back to the OnePlus OOS developers.

    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/

    Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact bughunters@oneplus.com

    And also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for email, phone contact and online chat details.

    https://www.oneplus.com/support
     

    #4
  5. B1527175554839
    Donut Mar 22, 2021

  6. Abdul Basith2
    Honeycomb Mar 23, 2021


    #6
  7. B1527175554839
    Donut Mar 23, 2021


    #7
  8. iamrj
    Ice Cream Sandwich Mar 24, 2021

    iamrj , via OnePlus 6 , Mar 24, 2021 :
    Sign in > https://www.cloud.oneplus.in/

    Download Google notes from PlayStore

    Now copy and paste notes one by one on Google notes

    Then delete from one by one from.OnePlus clouds

    Hope this works, as I did. Cheers !

    Note: Your all notes will be saved on Clouds ✔️ just copy and paste on Google notes due to software issues it's not supporting.
     
    Last edited: Mar 24, 2021

    #8
  9. B1527175554839
    Donut Mar 24, 2021

    B1527175554839 , via OnePlus 6 , Mar 24, 2021 :
    One by one 😭
    I have 173 written notes
    This is already what I thought to do, copy one by one, but that does not explain the problem, especially for a restoration application that does not work, app origin in one plus.
    For me the problem comes from a special character but which, to find it not easy and especially not my job to do that.
    Very disappointed.
     
    Last edited: Mar 24, 2021

    #9
  10. sumitMZ007
    Jelly Bean Mar 24, 2021


    #10
  11. Vishugohel
    Donut Mar 24, 2021


    #11
  12. iamrj
    Ice Cream Sandwich Mar 25, 2021

    iamrj , Mar 25, 2021 :
    These developers are not fixing issues as I had previously mention software is no more supporting hence, I had 68 to 75 notes, you need to do it manually by copying and pasting we don't have any other sources as I did yesterday so thought I can give you a solution, now it's up to you either you do it lose your notes.
     

    #12
  13. B1527175554839
    Donut Mar 26, 2021

    B1527175554839 , via OnePlus 6 , Mar 26, 2021 :
    1616798294823.jpg
    So my first intuition was to copy it one by one, a real shame that One plus did not find a solution and abandoned this fabulous restoration application, especially that they could have warned us of this inconvenience.
    No, but it's a monstrous job, copied one by one, because it's copied word for word in fact due to the fact that there is a lot of code between the words. It's really making fun of the world there. Take a look at the screenshot below:
    Total disappointment from Oneplus
     

    Attached Files:

    Last edited: Mar 26, 2021

    #13
  14. B1527175554839
    Donut Apr 20, 2021

    B1527175554839 , via OnePlus 6 , Apr 20, 2021 :
    Oneplus support you really take me for an idiot.

    I sent my request by email to 2 different email addresses, I posted 2 or 3 topics here on the Oneplus forum including one in French here: https://forums.oneplus.com/threads/restauration-des-notes .1402965 /
    I contacted the Oneplus support Fr and Eng Twitter account, it was the English support who answered me that they directed me to a phone number which I called many times on the number or it is unreachable either that captures very badly or they do not answer me in French. which is in India I suppose. And today my problem is still not solved, you are incompetent, you use your community to help the customers and not your technicians. Just for a problem restoring written notes.

    It's a shame.
     

    #14
  15. pablofg1978
    Head Moderator Head Moderator Apr 20, 2021

    pablofg1978 , Apr 20, 2021 :
    Hello there,
    I merged your thread with your previous thread.
    Please don't create duplicate threads.
    This is a community forum, not support.
    Like it was suggested by other members, your best option is to use an app that saves your notes on the cloud, like Google keep.
     

    #15
    Caoimhín and drl431 like this.
  16. B1527175554839
    Donut Apr 20, 2021

    B1527175554839 , via OnePlus 6 , Apr 20, 2021 :
    Yes I understand but I've been waiting for a solution from oneplus for over a month, the after-sales service is really bad and my notes are important to me for the moment I read them in XML with codes between each word.
     

    #16
  17. B1527175554839
    Donut Apr 26, 2021


    #17