Can't restore my written notes on my Phone op6 via OnePlus 6

  1. B1527175554839
    Donut Mar 18, 2021

    Primohta likes this.
  2. drl431
    Community Hero 2020 Mar 18, 2021

    drl431 , Mar 18, 2021 :
    If notes are important to you, use an app that automatically backs them up to the cloud, like Google Keep.

    Tokolozi, iamrj and Caoimhín like this.
  3. B1527175554839
    Donut Mar 18, 2021

    B1527175554839 , via OnePlus 6 , Mar 18, 2021 :
    How to read file in folder opbakup is .xml file not compatible with Google keep.?
    I have uninstalled the application oneplus note I tried with a newer application afterwards with an older one does not work. I deleted in the xml file the note that was pinned I still do not see the other 172.

    I tried with another backup on 191 notes it only restores about fifty, really I would like to understand and find a solution, because for the moment I have copied the most important from the xml file but it is not of the simplest and more than 150 notes ...
    Last edited: Mar 19, 2021

  4. Caoimhín
    OnePlus 9 Series Expert Community Expert Mar 19, 2021

    Caoimhín , via OnePlus 6T , Mar 19, 2021 :
    You can use one or more options below to send Bug reports on the issues back to the OnePlus OOS developers.


    Feedback tool

    You can also contact bughunters@oneplus.com

    And also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for email, phone contact and online chat details.


  5. B1527175554839
    Donut Mar 22, 2021

  6. Abdul Basith2
    Honeycomb Mar 23, 2021

  7. B1527175554839
    Donut Mar 23, 2021

  8. iamrj
    Ice Cream Sandwich Mar 24, 2021

    iamrj , via OnePlus 6 , Mar 24, 2021 :
    Sign in > https://www.cloud.oneplus.in/

    Download Google notes from PlayStore

    Now copy and paste notes one by one on Google notes

    Then delete from one by one from.OnePlus clouds

    Hope this works, as I did. Cheers !

    Note: Your all notes will be saved on Clouds ✔️ just copy and paste on Google notes due to software issues it's not supporting.
    Last edited: Mar 24, 2021

  9. B1527175554839
    Donut Mar 24, 2021

    B1527175554839 , via OnePlus 6 , Mar 24, 2021 :
    One by one 😭
    I have 173 written notes
    This is already what I thought to do, copy one by one, but that does not explain the problem, especially for a restoration application that does not work, app origin in one plus.
    For me the problem comes from a special character but which, to find it not easy and especially not my job to do that.
    Very disappointed.
    Last edited: Mar 24, 2021

  10. sumitMZ007
    Jelly Bean Mar 24, 2021

  11. Vishugohel
    Donut Mar 24, 2021

  12. iamrj
    Ice Cream Sandwich Mar 25, 2021

    iamrj , Mar 25, 2021 :
    These developers are not fixing issues as I had previously mention software is no more supporting hence, I had 68 to 75 notes, you need to do it manually by copying and pasting we don't have any other sources as I did yesterday so thought I can give you a solution, now it's up to you either you do it lose your notes.

  13. B1527175554839
    Donut Mar 26, 2021

    B1527175554839 , via OnePlus 6 , Mar 26, 2021 :
    So my first intuition was to copy it one by one, a real shame that One plus did not find a solution and abandoned this fabulous restoration application, especially that they could have warned us of this inconvenience.
    No, but it's a monstrous job, copied one by one, because it's copied word for word in fact due to the fact that there is a lot of code between the words. It's really making fun of the world there. Take a look at the screenshot below:
    Total disappointment from Oneplus

    Attached Files:

    Last edited: Mar 26, 2021

  14. B1527175554839
    Donut Apr 20, 2021

    B1527175554839 , via OnePlus 6 , Apr 20, 2021 :
    Oneplus support you really take me for an idiot.

    I sent my request by email to 2 different email addresses, I posted 2 or 3 topics here on the Oneplus forum including one in French here: https://forums.oneplus.com/threads/restauration-des-notes .1402965 /
    I contacted the Oneplus support Fr and Eng Twitter account, it was the English support who answered me that they directed me to a phone number which I called many times on the number or it is unreachable either that captures very badly or they do not answer me in French. which is in India I suppose. And today my problem is still not solved, you are incompetent, you use your community to help the customers and not your technicians. Just for a problem restoring written notes.

    It's a shame.

  15. pablofg1978
    Head Moderator Head Moderator Apr 20, 2021

    pablofg1978 , Apr 20, 2021 :
    Hello there,
    I merged your thread with your previous thread.
    Please don't create duplicate threads.
    This is a community forum, not support.
    Like it was suggested by other members, your best option is to use an app that saves your notes on the cloud, like Google keep.

    Caoimhín and drl431 like this.
  16. B1527175554839
    Donut Apr 20, 2021

    B1527175554839 , via OnePlus 6 , Apr 20, 2021 :
    Yes I understand but I've been waiting for a solution from oneplus for over a month, the after-sales service is really bad and my notes are important to me for the moment I read them in XML with codes between each word.

  17. B1527175554839
    Donut Apr 26, 2021