Can't see if a specific number calls me via OnePlus 7 Pro

  1. Sors
    Cupcake Nov 10, 2019 at 9:13 PM

    Sors , via OnePlus 7 Pro , Nov 10, 2019 at 9:13 PM :
    Since I received the Android 10 (Oxygen OS 10.0.1.GM21AA) on 18th of October, my phone (OnePlus 7 Pro) doesn't ring when my Mum calls me. (not only doesn't make sound, but nothing happens)

    Here are a few things I already ruled out:
    - Her number isn't blocked
    - Do not disturb is disabled
    - Forwarding is deactivated
    - It's not a network problem, because my SIM in another phone worked just fine
    - I've tried deleting and saving the contact again, no success

    As well as some hopefully useful information:
    - After my phone didn't make anything when it should've been ringing, I'm not getting a missed call notification either, and the call doesn't appear in my call history.
    - On her phone the call rings out as if it would be ringing to me.
    - Every other contact of mine from different network providers are able to reach me.
    - I am able to call my Mum right before or after she can't reach me as well as any other time.
    - She cannot reach me as a private number either.
    - If I try to make another call while she's calling me, the call doesn't ring out and ends automatically when she aborts the call to me.
    - The problem exists since the Android 10 update.
    Last edited: Nov 10, 2019 at 9:32 PM

  2. mr_priyanshu
    Jelly Bean Nov 10, 2019 at 9:27 PM

  3. Sors
    Cupcake Nov 10, 2019 at 9:30 PM