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Changes to USA shipping – Signature now required

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  1. Steven W Froyo Jul 17, 2014

    Steven W, Jul 17, 2014 :
    People love the OnePlus One, and that may not always be a good thing. I’m sure many of you are aware that invites are flooding the forums. Seeing so many users ecstatic about receiving their phones puts a smile to my face and makes all the long hours worth it for our whole team.

    However, we’ve also received an alarming number of customer support queries regarding stolen or opened packages. The OnePlus One is too popular! Boxes left on doorsteps are easily taken and creates a huge mess for everyone involved. Because we sell devices at almost no margins, it is extremely costly for us to replace a stolen device.

    This problem is especially prevalent in the United States. Therefore, starting on Monday July 21st, we will begin shipping all packages via USPS with sign on delivery, which we believe is the best way to ensure the devices are delivered safely into our fans’ hands. That is our most important goal. We know you’ve all been waiting too long for the phone, and any avoidable roadblocks to that goal must be addressed. Unfortunately, sign on delivery means increasing the shipping cost by $2.35 USD, but this cost is well worth averting the high risk of theft.

    July has been a month of adjustments. We are learning many new things as we increase volumes and making the changes that we feel benefit will our customers. We hope you understand.

    Never Settle
     
    Last edited: Jul 17, 2014

    #1
    imyou, mukas, RonaldM and 283 others like this.
  2. Verulian Honeycomb Jul 17, 2014


    #2
  3. pawv Jelly Bean Jul 17, 2014


    #3
    SugaDew, Iweed1, bobby.born and 4 others like this.
  4. thepanttherlady KitKat Community Expert Jul 17, 2014

  5. moedinha Jelly Bean Jul 17, 2014


    #5
  6. OpofanIT KitKat Jul 17, 2014


    #6
  7. ectoraige Honeycomb Jul 17, 2014

    ectoraige, Jul 17, 2014 :
    Good, can't imagine anything worse than waiting so long only to have the device stolen.

    Syphilis, that might be worse, actually.
     

    #7
    Chapter51, OPOALEX50, k2k and 23 others like this.
  8. TheTubTruck Jelly Bean Jul 17, 2014


    #8
  9. tjy724 Honeycomb Jul 17, 2014

    tjy724, Jul 17, 2014 :
    sounds good except I hate having to take a day off work and wait around all day for the delivery person
     

    #9
  10. tehtarik Ice Cream Sandwich Jul 17, 2014


    #10
    Keith.Huen likes this.
  11. don-doe KitKat Jul 17, 2014

    don-doe, Jul 17, 2014 :
    That really makes sense. Would be nice if you could implement this for Europe as well!

    Edit: seems this is already happening in Europe, my bad
     
    Last edited: Jul 17, 2014

    #11
    bobby.born, Keith.Huen and funami like this.
  12. Padro Honeycomb Jul 17, 2014


    #12
    Keith.Huen likes this.
  13. nash859 Jelly Bean Jul 17, 2014


    #13
    Keith.Huen likes this.
  14. miichael.lee Honeycomb Jul 17, 2014

    miichael.lee, Jul 17, 2014 :
    How about you make changes to the Canadian shipping options. It is truly devastating that we have to pay $130 more than Americans for the phone after shipping, duty, and additional taxes upon the American tax already being included in the original price. @Steven W
     

    #14
    mkcee, TechNewbie, khmerog and 21 others like this.
  15. josephdomingue Honeycomb Jul 17, 2014


    #15
    Keith.Huen likes this.
  16. shangyilim Ice Cream Sandwich Jul 17, 2014

    shangyilim, Jul 17, 2014 :
    what? what do you mean devices missing? are you saying the courier is stealing devices?
     

    #16
  17. TevoD Honeycomb Jul 17, 2014

    TevoD, Jul 17, 2014 :
    Appreciate the heads-up. Now I know to ship to work instead of home.
     

    #17
    bobby.born, Lastatic and Keith.Huen like this.
  18. siervo_es Gingerbread Jul 17, 2014

    siervo_es, Jul 17, 2014 :
    Can other people sign? because I live in Mexico, but have a US shipping address. So I need other people to sign.
     

    #18
    Jeffy, Jorge48197, dudico31 and 5 others like this.
  19. TeamValor91 Marshmallow Community Expert Jul 17, 2014

  20. Isma4344 Gingerbread Jul 17, 2014

    Isma4344, Jul 17, 2014 :
    Nice job, now if only I can get an invite to order the phone...
     

    #20