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Checkout problems

  1. Moin2200
    KitKat Dec 11, 2015

    Moin2200 , Dec 11, 2015 :
    Is anyone experiencing trouble on the oneplus website? i´m trying to buy some accessories but every time i try to checkout it just says request denied and won´t really load.
    and it´s not only on my laptop i also tried on my phone and ipad and the same thing happened very strange.

    note: i can use the site just fine the problem only occurs when i try to checkout.

    Edit: looks like i can´t access my order history on my account either
     

    #1
  2. SoniaB
    Nougat Head Moderator Dec 11, 2015

    SoniaB , Dec 11, 2015 :
    I had a few users that I shared an invite with that were having the same issue at check out stage. They were getting this page will reload error
    I sent a PM to Adam Krisko regarding this earlier.
     

    #2
  3. Moin2200
    KitKat Dec 11, 2015

    Moin2200 , Dec 11, 2015 :
    very strange, well thanks for the reply its nice to know that i´m not the only one in this boat.
     

    #3
    SoniaB and GirRaffe like this.
  4. SoniaB
    Nougat Head Moderator Dec 11, 2015


    #4
  5. gmanphx
    Jelly Bean Dec 11, 2015

    gmanphx , Dec 11, 2015 :
    Yup, same error when I was checking on the status ofan order I placed the other day. Una must have peed on the server again.....
     

    #5
    SoniaB likes this.
  6. SoniaB
    Nougat Head Moderator Dec 11, 2015

    SoniaB , Dec 11, 2015 :
    Or MaoMao :D
     

    #6
    gmanphx likes this.
  7. Moin2200
    KitKat Dec 11, 2015

    Moin2200 , Dec 11, 2015 :
    Bad Una..... Wait i didn't mean that! You're a good dog!
     

    #7
    gmanphx and SoniaB like this.
  8. flocrass
    Cupcake Dec 11, 2015

    flocrass , Dec 11, 2015 :
    I also have the problem, that I can't access any "My Store Account" related sites. I ordered a Oneplus X some days ago, but now I can't check the progress (where, I presume, nothing happened anyway).
     

    #8
  9. SoniaB
    Nougat Head Moderator Dec 11, 2015

    SoniaB , Dec 11, 2015 :
    @Moin2200 @flocrass - a work around. Clear your browser cookies and cache. restart your PC/Laptop and try opening via a different browser i.e Firefox. User vahid183 just confirmed it worked that way.
     

    #9
    Moin2200 likes this.
  10. Moin2200
    KitKat Dec 11, 2015

    Moin2200 , Dec 11, 2015 :
    Thanks i will try this right away.
     

    #10
    SoniaB likes this.
  11. Moin2200
    KitKat Dec 11, 2015

    Moin2200 , Dec 11, 2015 :
    Sadly it didn't work :(
     

    #11
  12. SoniaB
    Nougat Head Moderator Dec 11, 2015


    #12
  13. Adam Krisko
    User of the Year 2013 Dec 12, 2015


    #13
    meatandy likes this.
  14. Mingyu
    Security Team Staff Member Dec 12, 2015


    #14
    Adam Krisko likes this.