jwthomas87 , via OnePlus 8 Pro , Jul 14, 2020 : As of 7/13/20 Of those polled, approximately 87% of one plus 8 pro users expressed dissatisfaction in regards to the disabled feature, which was a novel feature-heretofore unseen in this market- and may have informed customers decision to purchase a device they otherwise might not have. This is a market with a lot of competition and hype. 1. Would you be interested in being compensated for a feature of a phone you purchased that no longer works? 2. Would not having the IR camera/original photochrome feature--as initially advertised--influence your decision to purchase the phone if you were purchasing it today? If you wouldn't mind, please answer those two questions for me in the comments. The rest is just my rant. I can see I am not the only one bothered by the photochrome feature being disabled. I known there are some who think the feature is just a gimmick, nevertheless it's a gimmick I wouldn't have purchased the phone without. I am returning my one plus 8 pro, due to the disabled feature, and lack of transparency from one plus on this issue (I previously had the one plus 7 pro and would have just kept it had I known the IR camera wasn't going to be working as advertised and reviewed). The fact is the product I now hold in my hand is not what I bought. I, like many others feel I've been deceived by the one plus company. I've already sold my old phone for less than what was owed, to pay for my new one/finish paying off my old device, but I was switching carriers and wanted an upgrade not a downgrade to a regular one plus 8, I keep my phones for a long time so it made sense at the time to get the best and latest phone with a novel feature which weighed strongly on my decision to purchase outright from oneplus, instead of making payments on a phone sold by my carrier. If I return the phone because one of its main selling points for me was disabled, I'm going to potentially be out hundreds of dollars. I paid a $40 activation fee. I bought cases, camera protectors, and screen protectors which totaled ~$80. I'm going to have to pay for insured, expedited shipping (which one plus states they do not pay for on their website) so that I can get my money back and purchase a different phone, with all of its features working. I am luckily within the 15 day period of receiving my phone and am able to return it, but many early purchasers may not be able to do a return and will just be out of luck and have to keep their phone with a disabled feature. There is also the inconvenience and expense of getting another phone to use while waiting for the inspection and return to be processed, and any applicable fees incurred as a result. I feel that one plus customers were misled and deceived, and I don't feel they should be the ones covering the costs if they no longer wish to keep a phone which no longer functions as initially advertised. One plus customers should not pay the price for one plus mistakes. If you're interested in being compensated please help me out by responding in the comments by answering the previous 2 questions. Thank you.