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[Closed]Customer Support via OnePlus 7

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  1. Michele81
    Froyo Oct 31, 2019

    Michele81 , via OnePlus 7 , Oct 31, 2019 :
    Hello People,

    I am experiencing something bad with Oneplus customer Support.

    My bullets wireless few days ago stop to working properly despite my accuracy and care while using them.
    The audio Is coming out only from the left earplug. They ask me to fill a proper complain and accordingly to their procedures I made video ( it's weird imho a video for audio issues)

    I got an answer where they stated that issue doesn't exist (not true at all) I can share my video also (not possible here I guess?)

    Please help me, to whom I should address my request. The bullets wireless are not inexpensive, but rather the opposite.
     

    #1
    gulsher3353 likes this.
  2. Michele81
    Froyo Nov 6, 2019

    Michele81 , via OnePlus 7 , Nov 6, 2019 :
    Nessuno mi può aiutare. E' un incubo con l'assistenza quelli dell'assistenza internazionale sembrano un po' più ragionevoli.

    L'esperienza specialmente con il customer care italiano è davvero sgradevole. Devo pagare io per un prodotto in garanzia e difettato che ha smesso di funzionare.
     

    #2
  3. K1573402058316
    Cupcake Nov 10, 2019


    #3
  4. B.Orabi
    Eclair Nov 11, 2019

    B.Orabi , Nov 11, 2019 :
    I have an application called -5 draining the battery. Anybody knows what is this and how to fix it?
     

    #4
  5. Y1575729563020
    Cupcake Dec 7, 2019

    Y1575729563020 , Dec 7, 2019 :
    Hi,

    I am facing an issue with the phone while trying to send any media on whatsapp. I have tried resetting the app, deleting cache, uninstalling and re-installing but nothing made a difference. Could you please look into this and update me on this.

    Thanks,
    Pravalika Mahankali.
     

    #5
  6. P1575781561745
    Cupcake Dec 8, 2019


    #6
  7. gulsher3353
    Cupcake Dec 30, 2019

    gulsher3353 , Dec 30, 2019 :
    I have two issues in order of priority :

    1. scratches on my screen glass from simple usage
    2. signal issues

    I am from Bangalore, India. While the phone outshines any device at peak performance but on an average doesn't feel flagship because of basic issues. Please help or do I need to regret not going for Note10+?

    Hoping customer care will be a differentiator :)
     

    #7
  8. Z1572332080012
    Cupcake Feb 18, 2020

    Z1572332080012 , Feb 18, 2020 :
    after i updated my phone i am getting a constant meesage of invalid input every 20 seconds and i have to click okay on it
    its some kind of simtool kit error how can i solve it?
    1582023033816.jpg
     

    #8
  9. Cervantes
    Lollipop Moderator Feb 18, 2020

    Cervantes , Feb 18, 2020 :
    Hi
    Close old thread
    Hi
    this thread is not a support thread
    You should look for the update thread according to your phone model
    https://forums.oneplus.com/categories/products.168/
    You must give more details of when the message appears

    Use the search engine before opening a new thread
    https://forums.oneplus.com/help/terms
    Thread closed

    Best regards, Cervantes, Forum Moderator
     

    #9