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[CLOSED] #NeverTrust #JustRegret ... Thanks Oneplus

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  1. iamitvador
    Gingerbread Apr 4, 2015

    iamitvador , Apr 4, 2015 :
    OK. So I have made this thread to convey my problem to all the members here. Being here from quite long time I have received lots of through the forum and also donated many of them. And what I am getting back is the worst service. I bought my phone the day it launched in India i.e. on 2nd December 2014. Knowing about all the problems, I took a risk and was happy with the results. After that many of my office mates, relatives and friends got OPO with my help. My brother bought the same in JAN 2014. After few days, he started facing problems with his touch. And then followed the call distortion. As we stay in Navi Mumbai, Thane service center was the preferred option. But guys at thane center advised to visit the Andheri Center in Mumbai. The handset is with the service center since 11/03/2015. There has not been a word from them. Every time we call them, they say it would be repaired by next week. Being tired of such treatment I mailed the escalation specialist. Reply was quick and I was informed that the case will be closed within a day or two. But days passed and now eventually even @anurags172 has stopped replying to my mails. So I am left with nothing but disappointment. Would request all the senior members of the forum to please help.
    @Vikas @anurags172 @Miguel.R
     

    #1
    shantam31 and ramli7 like this.
  2. ___AKRDBEST___
    Donut Apr 4, 2015


    #2
    alapdaskater likes this.
  3. imTSS
    KitKat Apr 4, 2015

    imTSS , Apr 4, 2015 :
    Sorry to hear that. Oneplus sucks in after sales service
     

    #3
  4. cabhay
    KitKat Apr 4, 2015

    cabhay , Apr 4, 2015 :
    @Miguel.R @Vikas plz reply for the issue...
     

    #4
    ramli7, 647123, kr_hyd and 1 other person like this.
  5. imTSS
    KitKat Apr 4, 2015


    #5
  6. cabhay
    KitKat Apr 4, 2015

    cabhay , Apr 4, 2015 :
    Life without hope is nothing:cool:
     

    #6
    alapdaskater, ramli7, 647123 and 2 others like this.
  7. mreddy
    Gingerbread Apr 4, 2015


    #7
    ramli7, 647123 and cabhay like this.
  8. imTSS
    KitKat Apr 4, 2015

    imTSS , Apr 4, 2015 :
    Haha true.
     

    #8
    ramli7, 647123 and cabhay like this.
  9. KAMLESH4081
    Eclair Apr 4, 2015


    #9
    butaixyz8016 likes this.
  10. 647123
    Ice Cream Sandwich Apr 4, 2015

    647123 , Apr 4, 2015 :
    @Vikas @Miguel are you taking customers for granted? I don't understand why Service Center is not provided with spares? I don't understand why all the time someone has to reach to forum to get their issue solved. We need to know when will all the Service Centers be provided with spares.
     

    #10
    ramli7 likes this.
  11. Jesu Valan
    Gingerbread Apr 4, 2015

    Jesu Valan , Apr 4, 2015 :
    Every Consumer deserve good product and good after sale service. The after sale service is what gains the company respect. Here OnePlus should have picked best service centers for contract (i guess Oneplus have made contract with some local mobile service centers to take care of the service). Look at Apple and Samsung's path how they did it with customer service. so far Oneplus just failed in my opinion. Oneplus is not for a common man, users better know how to fix issues and have some backup phone always if Oneplus One is your daily driver. As a law student i feel it is a serious issue but no one is ready to fight for. Unite Oneplus users go to that particular service center and ask questions. if no proper answer go to consumer forum. No more loyalty companies don't worth it.
     

    #11
  12. iamitvador
    Gingerbread Apr 5, 2015

    iamitvador , Apr 5, 2015 :
    No reply yet. These guys are just ignoring us. I don't know what to do? Just tired. I beg of help now... @Vikas @anurags172 @Miguel.R
     

    #12
    alapdaskater likes this.
  13. iamitvador
    Gingerbread Apr 6, 2015

    iamitvador , Apr 6, 2015 :
    I am sorry for your loss but these guys don't value customers. Its better you wait until they improve their services.
     

    #13
    alapdaskater likes this.
  14. m.pratham
    Jelly Bean Apr 6, 2015


    #14
    ramli7 likes this.
  15. S RAJESH
    Honeycomb Apr 6, 2015

    S RAJESH , Apr 6, 2015 :
    most important thing is that all the senior members will not help you out but instead create threads for sharing invites like clubindia sharing invites. When you visit there they can be seen sharing invites or helping members to buy the One. Better suggest to put a mail to Mr. Vikas and wait endlessly. I WOULD SAY IT IS WOULD BE YOUR LUCK if they SOLVE YOUR ISSUE immediately. Service centers are pathetic nightmares for the customers of One.
     

    #15
  16. pritem
    Cupcake Apr 7, 2015


    #16
    dragon_unleashed and ramli7 like this.
  17. LeonardPeris
    Froyo Apr 9, 2015


    #17
    dragon_unleashed likes this.
  18. harshil5955
    Cupcake Aug 17, 2015

    harshil5955 , Aug 17, 2015 :
    Hello,

    Is there anyone in here who can give me Oneplus indian HQ address. I need it.
    Pls reply asap.

    Thank you
     

    #18
  19. kunal_t
    Gingerbread Aug 17, 2015

    kunal_t , Aug 17, 2015 :
    #NeverSettle .. .remember? ;)
     

    #19
  20. omkarvechalekar
    Cupcake Aug 17, 2015


    #20