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[CLOSED] oneplus 7 , broken screen

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  1. Praneeth Raju
    Cupcake Oct 15, 2019

    Praneeth Raju , Oct 15, 2019 :
    My oneplus 7's display glass broke today. can i fix it under warranty or what exactly shall i do now. The replacement costs 8900 they said on oneplus care. Is it the only way to fix this by paying around 9000?
     

    #1
  2. Scherpenseel
    Jelly Bean Oct 15, 2019

    Scherpenseel , Oct 15, 2019 :
    Have you bought the extended protection warranty? Damaged phone is not under the standard warranty.
     

    #2
  3. Praneeth Raju
    Cupcake Oct 15, 2019

    Praneeth Raju , Oct 15, 2019 :
    I don't have any screen protection plan. I have that OnePlus Care's extended warranty
     

    #3
  4. Scherpenseel
    Jelly Bean Oct 15, 2019

    Scherpenseel , Oct 15, 2019 :
    Well, check the documentation from that then?
     

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  5. Praneeth Raju
    Cupcake Oct 15, 2019

    Praneeth Raju , Oct 15, 2019 :


    Scherpenseel

    Well, check the documentation from that then?​


    Physical damage is excluded. like- screen damage, liquid damage etc. it's just like manufacturer warranty which is only used when there is a problem like defective piece provided and stuff
     

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  6. pablofg1978
    Spanish POC Assistant Head Moderator Oct 15, 2019

    pablofg1978 , Oct 15, 2019 :
    Then you have to pay for what you broke.
     

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  7. Praneeth Raju
    Cupcake Oct 15, 2019

    Praneeth Raju , Oct 15, 2019 :
    Great. Doesn't help much though [e]1f602[/e]
     

    #7
  8. pablofg1978
    Spanish POC Assistant Head Moderator Oct 15, 2019

    pablofg1978 , Oct 15, 2019 :
    Well, what did you expect?
    If you don't have any protection plan you have to pay for what you break
     

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  9. Praneeth Raju
    Cupcake Oct 15, 2019

    Praneeth Raju , Oct 15, 2019 :
    Even a kid knows that if you broke something you have to pay for it. I just asked for some suggestions where I can reduce the price. " you have to pay for what you broke" is a pretty dumb reply since , even I know I need pay the amount.
     

    #9
    P1565587480317 likes this.
  10. pablofg1978
    Spanish POC Assistant Head Moderator Oct 15, 2019

    pablofg1978 , Oct 15, 2019 :
    Then, next time you should be more clear about what you want.
    If you want some kind of discount, visit a service center or contact support and ask them directly.
    Pointless thread closed
     

    #10