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[CLOSED]OnePlus buyed from China has warranty in Europe?

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  1. T1541789976864
    Cupcake Jul 11, 2019


    #1
  2. Logancd1
    Ice Cream Sandwich Jul 11, 2019

    Logancd1 , Jul 11, 2019 :
    From my own experience, Gearbest has a lot of incorrectly labeled listings for stuff. They probably listed it as the Chinese model but were actually saying an EU model I'm guessing?
     

    #2
  3. T1541789976864
    Cupcake Jul 11, 2019


    #3
  4. hotsauce
    Lollipop Jul 11, 2019

    hotsauce , Jul 11, 2019 :
    no
     

    #4
  5. SoniaB
    Nougat Senior Moderator Jul 11, 2019

    SoniaB , Jul 11, 2019 :
    As per the privacy and legal section:

    https://www.oneplus.com/privacy-and-legal


    Gearbest is an unofficial 3rd party seller and so there would be no warranty with OnePlus.
    Warranty here lies with the seller and so you need to check with Gearbest what warranty they offer.


    Edit: I just checked with Live Chat who confirmed that if you have proof of purchase and your device is within the warranty period and meets the limited warranty then you will be covered by OnePlus.
    I have escalated to admins to update the privacy and legal section.

    IMEI verification is done also to determine that its a genuine OnePlus device

    Answered and thread closed
     
    Last edited: Jul 11, 2019

    #5
    youbi likes this.