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[CLOSED] Outlook and edge crashing after Android 12 update via OnePlus 9 Pro

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  1. Honey1810
    Eclair Dec 8, 2021


    #1
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Dec 8, 2021


    #2
  3. G_plusone
    Nougat Dec 9, 2021


    #3
  4. Honey1810
    Eclair Dec 9, 2021


    #4
  5. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 9, 2021

    Dresa91 , Dec 9, 2021 :
    Did you also reinstall the apps?
     

    #5
  6. Honey1810
    Eclair Dec 9, 2021

  7. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 9, 2021

    Dresa91 , Dec 9, 2021 :
    Did you also try an older app version?
     

    #7
  8. Honey1810
    Eclair Dec 9, 2021

  9. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 9, 2021

    Dresa91 , Dec 9, 2021 :
    okay,...
    did you also give a factory reset after the major update a try?
     

    #9
  10. Honey1810
    Eclair Dec 9, 2021

  11. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 9, 2021


    #11
  12. Joethefro
    Gingerbread Dec 9, 2021


    #12
  13. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 9, 2021

    Dresa91 , Dec 9, 2021 :
    and why?
    there were bugs even in OxygenOS 11. so now you got an OxygenOS 12 with some code mergers.
    you also updates previous bugs.
    why don't you want to start with a fresh OS?
    I always did a reset after a major update! From A10 to A11, from A11 to A12, even on my iPad or iPhone from iOS 14 to iOS 15.
    And I never faced any issues after a major update: not with the devices from Samsung, OnePlus, Google Pixel, iPad, iPhone, Sony.
     

    #13
  14. Joethefro
    Gingerbread Dec 9, 2021

    Joethefro , via OnePlus 9 Pro , Dec 9, 2021 :
    Because this is not how a professional phone manufacturer should be operating.

    I've never ever ever had to do a factory reset when updating a phone in the last decade. I've used numerous phones from HTC, Samsung, LG, OnePlus.

    Never had to factory reset on major OS upgrades.

    If a user is required to factory reset their phone to get features working after a major OS update then that update isn't fit for purpose and should not have been released.

    No excuses. This is really poor from OnePlus/Oppo (whatever they are calling themselves now.

    Users are effectively being asked to beta test a crap upgrade that is actually a downgrade in terms of features when supposedly it has been beta tested already.

    Beta testing is there to iron out bugs before a stable release. This release isn't stable. In fact it's broken many things.

    Stop making excuses for OnePlus.
     

    #14
  15. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 9, 2021

    Dresa91 , Dec 9, 2021 :
    I only speak for myself and what I always did. I can recommend it - okay?
     

    #15
  16. Chris1223
    Honeycomb Dec 9, 2021

    Chris1223 , via OnePlus 9 Pro , Dec 9, 2021 :
    I've heard this excuse before. I don't know a phone manufacturer who ever gets there updates right then. I've had to wipe LG, Motorola, Alcatel, Samsung, and OnePlus in order to resolve update bugs and issues.

    You could be carrying over years of settings from other backups or updates and you want to rely on it not having problems.
     

    #16
    Dresa91 likes this.
  17. Honey1810
    Eclair Dec 9, 2021


    #17
  18. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Dec 9, 2021

    Dresa91 , Dec 9, 2021 :
    then submit a bug report.
    you also can rollback to A11
     

    #18
    Chris1223 likes this.
  19. Joethefro
    Gingerbread Dec 9, 2021

    Joethefro , via OnePlus 9 Pro , Dec 9, 2021 :
    It's not an excuse.

    Stop being a shill for oneplus.
     

    #19
  20. Chris1223
    Honeycomb Dec 9, 2021

    Chris1223 , via OnePlus 9 Pro , Dec 9, 2021 :
    Not everyone is having this problem. I have been having absolutely no issues with Outlook even on older builds of Oxygen OS 12. Those of us doing testing can only report the bugs that we have seen and if people just go to the community to complain rather than report these issues then OnePlus may not know about them in order to fix them (if they are not seeing the issue either). Just because others aren't seeing the issue doesn't mean it doesn't exist but without the logs OnePlus has no way of seeing what is really going on.
     

    #20
    Dresa91 likes this.