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Other [CLOSED]Phone hanged , Restarted it , and All Data Wiped and gone within 30 seconds! HELP !!

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  1. vish1191
    Gingerbread Aug 1, 2018

    vish1191 , Aug 1, 2018 :
    Today , while using my Oneplus 5t device , it suddenly hanged and while trying to lock unlock it was freezing. I restarted the device and within like 30-35 second on this whole process , and on restart , i saw my gallery having no images to show and no videos nothing. Also the file manager showed 43gb Free data whereas earlier it was around 2gb free only.
    How did around 41gb data go within 30 seconds ?????!!!
    Apps and its data is still there i can see that.
    I am on Oxygen OS 5.1.3..!!
    Please help if it might be only some technical glitch and data is still there.
    Waiting.
     

    #1
  2. Deactivated User
    Aug 1, 2018


    #2
  3. MUKKARA99INDIA
    Froyo Aug 1, 2018


    #3
  4. G_plusone
    Marshmallow Aug 1, 2018

    G_plusone , Aug 1, 2018 :
    Were all of you running low on storage?
     

    #4
  5. vish1191
    Gingerbread Aug 1, 2018

    vish1191 , Aug 1, 2018 :
    I was at around 2 GB free data and iwas that way since long , wasn't new to me.
     

    #5
  6. vish1191
    Gingerbread Aug 1, 2018

    vish1191 , Aug 1, 2018 :
    Oneplus is NOT doing anything for this if a lot are facing Such a Serious Issue Like this. They should release an Apology in Public !!! Never was such anger for Oneplus
     

    #6
  7. vish1191
    Gingerbread Aug 1, 2018

    vish1191 , Aug 1, 2018 :
    Sadly , few important PDF's and Few images were not backed up and thus wiped off. Oneplus Are you Listening ?
     

    #7
  8. Nick 59
    Lollipop Aug 1, 2018

    Nick 59 , Aug 1, 2018 :
    Well, it is only you though isn't it?
    Oneplus do not send out "reboot and wipe data" commands do they?
    Don't start ranting at the manufacturer because you have somehow deleted data - just restore your backup like a grown-up.

    No, they are not!
    The community here is made up of Oneplus users, just like you, and so Oneplus employees are not likely to see your post.
    You could contact Oneplus here:
    https://www.oneplus.com/support/complaints
    Or
    Bug reports go here:
    https://forums.oneplus.net/feedback/
     

    #8
    Dhruvit Jain, Bobbie63 and G_plusone like this.
  9. vish1191
    Gingerbread Aug 1, 2018

    vish1191 , Aug 1, 2018 :
    How can one "SOMEHOW" delete theAll Media files and PDF's at one go in one restarting keeping All Apps and DATA intact ?? You seems to be a real Free Advise Person. Explain me how can we Do it Techno Guy ? Or else go to Oneplus using the same link provided to me and ask them if its a Bug or Not ?
     

    #9
  10. Nick 59
    Lollipop Aug 1, 2018

    Nick 59 , Aug 1, 2018 :
    If "all your apps and data are intact" - what exactly is the problem genius?
    Why are you ranting at fellow users?
    Why don't you just restore your backup?
     

    #10
    Bobbie63 likes this.
  11. vish1191
    Gingerbread Aug 1, 2018

    vish1191 , Aug 1, 2018 :
    I am not Ranting at anybody personally. If anybody thinks its a Joke and thinks my anger for Oneplus is not Genuine then they need a Reply as it has not happened to them and i have Lost my Data not they. One should be sensitive about such serious Bugs.
     

    #11
  12. Bobbie63
    Marshmallow Aug 1, 2018

    Bobbie63 , Aug 1, 2018 :
    So you're ranting the whole forum as a community? That's even worst.
     

    #12
  13. Nick 59
    Lollipop Aug 1, 2018

    Nick 59 , Aug 1, 2018 :
    OK, it has not happened to me - so I "need a reply"?
    What makes you think there is a bug?
    How many other threads are there like your one?
    Obviously apart from the multiple threads YOU have created?

    I put it down to 'user error' so you can start by winding your neck in!
     

    #13
    Bobbie63 likes this.
  14. puma95
    Jelly Bean Moderator Aug 1, 2018