GoT Frozen, Dec 28, 2014 : Dear Everyone, I am a European and bought the great OnePlus One in the beginning of october 2014. Until this Christmas lunch I was very happy with the phone: When I tried to show my sister how great the phone was, she wanted to hold it and look at it. Then she placed it gently on the table and when I picked it up, a small part of the screen was broken and the digitizer stopped working. Still the LCD itself was working as "great" as before. Thus it seems like the screen was faulty. Another issue that I have is the infamous "yellow glow" on the bottom of the screen. When contacting OnePlus about it, David told me that it is "normal". Well, no matter what electronics store you'll walk in, they're all going to say that a yellow glow is not normal. Thus another issue and thus a faulty screen. So I mailed OnePlus to ask them if they could repair the screen. The only mails I recieved are from David and are "standard" emails (which they send to everyone), unfortunately. In these mails David tells me that the yellow glow it is more or less a "feature" and not a "bug". I am also told that there is only warranty within the first 14 days of recieving the phone. Still the European laws are clear: Source: http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm The European laws do also state: Which means that OnePlus has to take a look at it, at least. Even David S. is clear about it in his post, which can be found here: https://forums.oneplus.net/threads/customer-support-warranty-repairs-replacements-rma.73823/ So OnePlus, why am I not getting my screen replaced under warranty, but do I have to pay 50% of the original price of the phone (€150) to get it repaired? To the customers: What would you do in such a case? I am desperate for help. Thank you.