[CLOSED][SOLVED]OnePlus6 selling in US from Hong Kong Company. Additional $20 Fee


Did you know about $20 transaction fee?

Poll closed Oct 3, 2018.
  1. Yes

    0 vote(s)
  2. No

Thread Status:
Not open for further replies.
  1. V MS
    Cupcake Sep 5, 2018

    V MS , Sep 5, 2018 :
    OnePlus don't mention $20 tarnsaction fees (small print) 'cause buying from Hong Kong company.

    In UK sell from UK company - no fees.

  2. V MS
    Cupcake Sep 5, 2018

    V MS , Sep 5, 2018 :
    On transaction page "sold by Hong Kong company" is bottom left easy to miss. Why not under "place order" button.

    No mention of $20 fee (small print in T&C)

    In UK sell from UK company. No fee.

  3. djmfire
    KitKat Sep 5, 2018

    djmfire , Sep 5, 2018 :
    Then buy from the uk

  4. Blue_Blurr
    Eclair Sep 5, 2018

    Blue_Blurr , Sep 5, 2018 :
    Pretty sure everyone knew that the phone is made in China and shipped from there to most places. How is that a scam?

  5. V MS
    Cupcake Sep 5, 2018

    V MS , Sep 5, 2018 :
    UK warranty not valid in US.

    Issue not where it's made but company selling it. What consumer rights do we have in US by buying from Hong Kong company.

    SCAM = 1) not telling openly about Hong Kong seller (should mention under "place order" button. 2) spelling out $20 transaction fee (not in small print T&C). 3) Don't expect transaction fees for buying from US website paying in $. 4) Tax dodge by OnePlus loads additional fees on customer.

  6. NerdicEclipse
    Honeycomb Sep 5, 2018

    NerdicEclipse , Sep 5, 2018 :
    Nah. Since all the necessary information is there and clearly present upon purchase it'd take a real moron to be caught by surprise.

    No need to boycott.

  7. jizang
    Lollipop Sep 5, 2018

    jizang , Sep 5, 2018 :
    huh? Oneplus has no uk company. Most people know that Oneplus has offices in Hong Kong but ship via China

    otto2, Incineratinq and prajnay0 like this.
  8. superplus
    Head Moderator Head Moderator Sep 5, 2018

    superplus , Sep 5, 2018 :
    Are you sure you are ordering on the US website to a US address? If you are in another country (e.g. UK), it will usually direct you to the website of that country. Go to https://oneplus.com/us/ and if it asks you which website you want to visit, click on the US one.

    Screen Shot 2018-09-05 at 20.12.03.PNG

    I don't see any $20 being added at any stage.

    Screen Shot 2018-09-05 at 20.08.16.PNG

    Please make sure you are doing everything correctly before shouting scam and all ;)

    otto2, Wahoux, Gav_W86 and 1 other person like this.
  9. theshinybeast
    Marshmallow Sep 5, 2018

    theshinybeast , Sep 5, 2018 :
    I blame the Donald. This is what you want, this is what you get.

  10. Gav_W86
    Moderator Moderator Sep 5, 2018

    Gav_W86 , Sep 5, 2018 :
    are you on the local store for your country? Or have you gone to the global store for countries that don't have a local store? No fees in UK or US if you buy from the UK or US (respectively) stores.

    otto2 likes this.
  11. Intruder71
    Lollipop Sep 5, 2018

    Intruder71 , Sep 5, 2018 :
    Just about to say that! Hasn't he taxed everything just about from China?

    theshinybeast, otto2 and Matt 80 like this.
  12. Matt 80
    Lollipop Sep 5, 2018

    otto2 and Intruder71 like this.
  13. dsmonteiro
    Community Consultant Staff Member Sep 5, 2018

    dsmonteiro , Sep 5, 2018 :
    The fee you're talking about is from your bank, not OnePlus. All payments go through the Hong Kong company. Even in the UK or EU. Get a better bank or pay through PayPal.

  14. Moin2200
    KitKat Sep 5, 2018

    Moin2200 , Sep 5, 2018 :
    Wut? Still costs you the same?

  15. superplus
    Head Moderator Head Moderator Sep 5, 2018

    superplus , Sep 5, 2018 :
    Ok @V MS, this answers your question so I will close the thread as answered for the moment, unless anything further should arise.

    Please note that one of the cases in which this extra charge made by your bank (not OnePlus) might occur, is if you are placing your order using a card/bank from another country than the website and shipping address you are using.
    E.g. say you are currently in the UK, and you have a UK bank account, but will be travelling to the US, so you want the device to be delivered there, rather than wait for your return, and you use your UK bank account to place an order on the US website for delivery to the US. In this case it is not unusual for your bank to place such an extra charge on the order.

    So you have the following options:
    - order using PayPal
    - see if a friend/family member in the US with a US bank account which doesn't make this charge can order it for you
    - find a bank which doesn't charge for such matters

    Either way, it's not a charge by OnePlus, but by your bank, so there is no scam.

    Should you feel the issue is not resolved after all, feel free to PM: https://forums.oneplus.com/conversations/add?to=superplus

    Edit: it seems you had two threads on the matter, one in Off-topic and one in OnePlus 6, I've merged them together, please note there is no need to create identical threads in different forum sections. Please have a look at the forums' Terms & Rules, specifically the rule regarding duplicate threads (number 3).