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[CLOSED] stuck at OpenBeta 23

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  1. Ipshittiwari27 Cupcake Jun 13, 2019

    Ipshittiwari27, Jun 13, 2019 :
    I'm a OnePlus 5T user currently stuck at OpenBeta 23. I received an OTA update for OpenBeta 24 which advised not to switch between apps while downloading the update (which ofcourse happened by mistake). It went upto 100% , but on clicking "Reboot to Upgrade" option , nothing happened. Instead it reverted back to downloading at 100% . It stays at 100% like forever. Nothing happened at all. Since then I have been unable to update to any of the open beta versions and this same problem persists while downloading any version. Today OnePlus released OpenBeta version 32 which I wish to install but can't. I tried contacting customer support but even they are so confused that the only thing they ask me to do is visit a service centre. Software solution for missing an update is to visit a service centre? I expected better from OnePlus.
    Any help or advice will be highly appreciated.
     

    #1
  2. Hydra Bob Starting Point Expert Jun 13, 2019


    #2
    B_Wrath and GopalB. like this.
  3. Ipshittiwari27 Cupcake Jun 13, 2019

    Ipshittiwari27, Jun 13, 2019 :
    Before you close this thread. I'm stuck on OpenBeta 23 , received update for open beta 32. Do I have to follow the order or can I update directly from 23 to 32?
     

    #3
  4. Hydra Bob Starting Point Expert Jun 13, 2019

    Hydra Bob, Jun 13, 2019 :
    You should be able to update directly to the latest beta available but I would highly recommend that you back up all of your important data first in case you run into any further issues.
     

    #4
  5. pablofg1978 Spanish POC Assistant Head Moderator Jun 13, 2019

    pablofg1978, Jun 13, 2019 :
    I already told you to use the official beta thread for any issues with the beta. Please don't create duplicate threads.
    Redundant thread closed
     

    #5