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Community app itself doesn't work via OnePlus Nord 2


  1. #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 16, 2021

    Caomhin , via OnePlus 9 Pro , Oct 16, 2021 :
    Clear the Community App info Cache and App info Storage as well. See if that helps.

    If not, go back into the Community app info, click on the 3 dot menu top right and select Uninstall Updates.
     

    #2
  3. Sooryakrishnan U , via OnePlus Nord 2 , Oct 16, 2021 :
    Tried deleting the cache it ddnt work.
    Tried to go to settings , but the same issue happens again,that the screen is returning back to the same logkit page only even after clicking multiple times in settings.
     

    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 16, 2021

    Caomhin , via OnePlus 9 Pro , Oct 16, 2021 :
    Which version of the app are you using?
     

    #4

  5. #5
  6. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 16, 2021


    #6

  7. #7
  8. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 16, 2021

    Caomhin , via OnePlus 9 Pro , Oct 16, 2021 :
    No harm to restart the phone and see
     

    #8

  9. #9
  10. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 16, 2021

    Caomhin , via OnePlus 9 Pro , Oct 16, 2021 :
    If you don't see any improvement after trying the suggestions given. Please send Bug reports and give Feedback on the issues back to the OnePlus OOS developers. So that they can investigate them.
    https://forums.oneplus.com/feedback/

    And you can also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for Email, Phone contact and online Chat details.
    https://www.oneplus.com/support
     

    #10
  11. Sooryakrishnan U , via OnePlus Nord 2 , Oct 16, 2021 :
    I am in contact with them to report the bug, and they are asking for log through this app. If the app itself doesn't work how can sent them the logs?
     

    #11
  12. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 16, 2021

    Caomhin , via OnePlus 9 Pro , Oct 16, 2021 :
    Log into the Community website and use the feedback link above to access the area.
     

    #12
  13. Sooryakrishnan U , via OnePlus Nord 2 , Oct 16, 2021 :
    Tried the link , i have recording of the issue as well. But it's of large size and one plus allows only 5 mb to upload. No option to compress is also available in the nord 2 phone . Very disappointed actually
     

    #13