Network/Connectivity compatibility with Tile Tracker

  1. jzacuto
    Eclair Nov 28, 2018

    jzacuto , Nov 28, 2018 :
    This is the ridiculous response I got. Customer service with OnePlus is abysmal.

  2. jzacuto
    Eclair Nov 29, 2018

    Qub3d likes this.
  3. Gav_W86
    Starting Point Expert Nov 29, 2018

    jzacuto likes this.
  4. RobJD
    Donut Nov 30, 2018

    RobJD , Nov 30, 2018 :
    I had the same problem! 3 tiles wearing down & not working since pie (worked fine before). Apparently it's a bug with the OP BLE driver. I contacted the company I got my tiles from & discussed the issue with them & thankfully they offered a full refund on all three so I sent them back. If the bug gets fixed, then I'll probably buy them again (although probably the new ones with changeable batteries... FINALLY!)

  5. jzacuto
    Eclair Dec 2, 2018

  6. F_Riccardo_Parenti_fWiQ
    Cupcake Dec 6, 2018

  7. blakegermaine
    Donut Dec 7, 2018

  8. Chi_cheng
    Cupcake Dec 14, 2018

    Chi_cheng , Dec 14, 2018 :
    Mines still not working, oneplus 6t and a tile Pro.

    Work one on original oneplus 2

  9. brianccramer
    Cupcake Dec 18, 2018

    brianccramer , Dec 18, 2018 :
    Direct reply from oneplus after working with them for a month on my Tile and OnePlus 6T
    Hi Brian,

    Thank you for contacting OnePlus Customer Support. We are glad to assist you today.

    Sincere apology for the delay on your query.

    We apologize for the inconvenience caused to you with the tile app. We are sorry to inform as of now Tile app is not supported in Oneplus device. We will defiantly share this as feedback to the management. We deeply apologize for this inconvenience.

    Hope this helps. Thanks in advance.

    Please feel free to write to us again if you have any concern. Have a great day!

    Thanks & Best Regards,

    Eliza Clark
    OnePlus Customer Support"

  10. blakegermaine
    Donut Dec 18, 2018

    blakegermaine , Dec 18, 2018 :
    it's a Bluetooth tracker! the phone has Bluetooth, why is this a problem at all, it's quite frustrating.

  11. xhitman88x
    Cupcake Dec 21, 2018

    xhitman88x , Dec 21, 2018 :
    I have a oneplus 6t and my tile pro won't activate on it. Worked instantly on my Galaxy S8+.

  12. aj.au
    Eclair Dec 26, 2018

    aj.au , Dec 26, 2018 :
    wow that is a pain in the ***. looks like I have to return this now. what a ******* joke from OnePlus. and I sold my s8 plus for this shit. I'm disappointed too

    blakegermaine likes this.
  13. kevintheriaultca
    Cupcake Dec 26, 2018

    kevintheriaultca , Dec 26, 2018 :
    Girlfriend just got a Tile Style Pro series for Christmas... it doesn't sync with OP6.

    She also has a Fitbit Alta which hasn't been syncing since the update to android 9.... Pretty annoying.

    Been waiting for MONTHS for a fix now. Nothing.

    "Not supported by the app" is a bullshit cop-out. It WAS working and NOW you changed something it isn't.

    Clearly something has been changed either in OxygenOS or just base Andorid with how Bluetooth syncing works and it's not properly being relayed to developers so they can update accordingly their products.
    Last edited: Dec 26, 2018

    blakegermaine likes this.
  14. chriselemme
    Donut Dec 26, 2018

    blakegermaine likes this.
  15. AndyPhoto
    Donut Dec 27, 2018

    blakegermaine likes this.
  16. Jbean7457
    Cupcake Dec 27, 2018

    Jbean7457 , Dec 27, 2018 :
    I also recieved a tile pro for christmas. Will not pair with my OP6, I get the message to turn on airplane mode, then turn off and try again. Does not work. Wife has a moto z2 force and her tile paired effortlessly. Would like a fix sooner rather than later.

  17. Deactivated User
    Dec 27, 2018

    Kytharsis likes this.
  18. ryanworrell
    Donut Dec 31, 2018

    ryanworrell , Dec 31, 2018 :
    That makes total sense actually. My Fitbit Alta has been having connectivity issues for months now so I rarely wear it. This explains that as well. Guess I am returning my Tiles and selling my Fitbit. Never settle -_-

  19. Schizamp
    Cupcake Feb 24, 2019

    Schizamp , Feb 24, 2019 :
    This is still an issue. Never Settle, right? Impacts my Fitbit, hotel smart keys, smart air filter, and other items. OnePlus problem. My next phone won't be from CHINA.