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confused with ads and the terms and condition on a mobile exchange through Amazon and OnePlus store

  1. Jawahar_Ravichandiran
    Cupcake Jul 30, 2021

    Jawahar_Ravichandiran , Jul 30, 2021 :
    Hi, This is Jawahar from Puducherry India.
    I own a OnePlus 6 for the past few years and I got this ad in instagram feed. I thought this would be a great deal if i could get the OnePlus 9 12/256 GB varient at this cost but atlast when I decided to purchase and add a exchange I got my mobile body's back side has some scratches and minor cracks. so If I want to exchange it that will not give me the full exchange amout, what is the reason for the ad in the Instagram feed show the OnePlus 6 with scratches.Also amazon says that will cancel my order if that has a scratch in it. can someone help me with this ad and the option in amazon or OnePlus store while exchanging my device.
    #oneplus #needclarification or the ad must not have scratches in it. if they don't want a old device to be exchanged with. #oneplusmobile #onepluscommunity atleast in OnePlus store they accept if it has a scratch and they reduce the exchange amount as well.
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    #1
    NaXal likes this.
  2. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Jul 30, 2021

    Nipu_1998 , via OnePlus 9 Pro , Jul 30, 2021 :
    That's the usual procedure.
    The final value will be only determined by the evaluation by pickup agent.

    Also don't fall for the marketing hype on exchange programmes.
    Everything comes with a *T&C apply sign.
     

    #2
    Dresa91, NaXal, Sheppards and 2 others like this.
  3. Tokolozi
    Most Original Avatar Jul 30, 2021

  4. NaXal
    Honeycomb Aug 2, 2021

    NaXal , Aug 2, 2021 :
    Hello,

    Yes, it is a misleading advertisement. But India doesn't have any law for misleading ads.

    Apart from that you can't blame OnePlus for anything else since in the ad itself they have clearly shown "upto" & given that ToC apply message.

    This is same principle as Redbull Ads, did you expect wings after having a drink?

    Thanks.
     

    #4
    Tokolozi and ghostofcain like this.
  5. B_Wrath
    Junior Moderator Junior Moderator Aug 2, 2021

    B_Wrath , Aug 2, 2021 :
    To be honest, the ad is no way misleading.
     

    #5
    Tokolozi, McJader and Dresa91 like this.
  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 2, 2021

    Dresa91 , Aug 2, 2021 :
    Where is it misleading?
     

    #6
    Tokolozi, NaXal and McJader like this.
  7. NaXal
    Honeycomb Aug 2, 2021

    NaXal , Aug 2, 2021 :
    Hello,

    Showing that broken phone for exchange ads.

    Playing with user emotions, specially whom you except to be your returning customer.

    Thanks
     

    #7
  8. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 2, 2021

    Dresa91 , Aug 2, 2021 :
    „Your returning customer“?
    I am a user like you.
    You are posting in a user forum,…

    So again, where is it misleading?
    You can also exchange such device. But OnePlus checks the device and then you get an offer…
     

    #8
    Tokolozi likes this.
  9. Tobikage
    Nougat Aug 2, 2021

    Tobikage , Aug 2, 2021 :
    Take that garbage argument to the dumpster.
     

    #9
    Shailender Sharma and Dresa91 like this.