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Connect app not loading local storage via OnePlus 7 Pro

  1. Yaswanthva
    Froyo Jan 21, 2022

    Yaswanthva , via OnePlus 7 Pro , Jan 21, 2022 :
    On my oneplus 7 pro connect app was working fine until the recent update the app is not loading local storage as a result i am unable to cast local videos into my oneplus q1 tv . It is very annoying to have such a bug . I tried enabling all the permission and reinstalling the app nothing seems to be working. FYI THE REMOTE FEATURES ARE WORKING FINE IN THE APP. hope you guys will provide me with a resolution soon

     
    Last edited: Jan 21, 2022

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2022

    Best Answer
    Venky61 , Jan 21, 2022 :
    The above screenshot I shared was from 9Pro and I even tested the same on my Samsung M40 and it works there too.
    Not sure what's causing it even after app data reset. Definitely some media permission issue.
    You can sideload the 1.6.0 version and see if it works fine.
    https://m.apkpure.com/oneplus-connect/com.oneplus.optvassistant
     

    #14
    Artemus likes this.
  3. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 21, 2022

    Dresa91 , Jan 21, 2022 :
    Hey,…
    You are posting in a user forum,…this is not the officials support platform,…

    @Venky61 can you help here?:)
     

    #2
  4. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2022

    Venky61 , Jan 21, 2022 :
    Hey,
    Do you mean recent update of the Connect App or the phone? What's the connect App version you are using?


    Thanks for the tag.. Will surely help :)
     

    #3
  5. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 21, 2022

    Dresa91 , Jan 21, 2022 :
    Thank you:)
     

    #4
  6. Yaswanthva
    Froyo Jan 21, 2022


    #5
  7. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2022

    Venky61 , Jan 21, 2022 :
    Ok...Will check the Local folders part on that version and get back to you. I hardly use the casting from Local folder due to it's slow loading time and compatibility issues of playback with many videos, so haven't used it on the new version yet.
     

    #6
  8. Yaswanthva
    Froyo Jan 21, 2022

    Yaswanthva , via OnePlus 7 Pro , Jan 21, 2022 :
    Ok bro please check it , it has been a helpful feature for me as it eliminated the trouble of using a pendrive to transfer the videos to my tv
     

    #7
  9. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2022

    Venky61 , Jan 21, 2022 :
    Sure will do. But as an alternative I would suggest using MX player/Google Photos app for casting media to TV meanwhile.
     

    #8
    Artemus, Caomhin and Dresa91 like this.
  10. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2022

    Venky61 , Jan 21, 2022 :
    So I checked and it working for me. It takes slightly longer time to open than before but works.
    If it shows no results, either clear data of the App or just reset the permissions once for the App and try again.

    IMG_20220121_192502.jpg
     

    #9
    Artemus likes this.
  11. Yaswanthva
    Froyo Jan 21, 2022

    Yaswanthva , via OnePlus 7 Pro , Jan 21, 2022 :
    Its been more than 15.mins its still loading for me 🥲
    1642774772885.jpg
     

    #10
  12. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2022


    #11
    Artemus likes this.
  13. Yaswanthva
    Froyo Jan 21, 2022


    #12
  14. Yaswanthva
    Froyo Jan 21, 2022

    Yaswanthva , via OnePlus 7 Pro , Jan 21, 2022 :
    Let me lock the app in background and let it load for 1 hr lets see if that works
     

    #13
  15. Yaswanthva
    Froyo Jan 21, 2022


    #15
    Venky61 likes this.
  16. Yaswanthva
    Froyo Jan 21, 2022

    Yaswanthva , via OnePlus 7 Pro , Jan 21, 2022 :
    May be its having a hard time loading up all the files in 7 pro even the gallery app is slow , they told they are gonna fix it with a update but nothing got fixed yet
     

    #16
  17. Yaswanthva
    Froyo Jan 21, 2022


    #17
    Venky61 likes this.
  18. Venky61
    OnePlus TV Expert Community Expert Jan 22, 2022

    Venky61 , Jan 22, 2022 :
    Glad to hear that bro. It worked with 1.6.0 or 1.7.0?
     

    #18
  19. Yaswanthva
    Froyo Jan 22, 2022


    #19