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Crash dump mode issue Dec 11, 2020

  1. B1571062806517
    Froyo Dec 11, 2020

    B1571062806517 , Dec 11, 2020 :
    this problem is occurring a lot of time now a days in my one plus 7t. earlier it was coming 1. 2 time generally but now with 1 2 days i m getting it 5. 6 times.
    at least give a update regarding this issue
    even i not rooted my phone neither i using any beta version os still this issue exist in stable version.
     
    #1

  2. Rishabh1619
    Froyo Dec 11, 2020

    Rishabh1619 , via OnePlus 7T , Dec 11, 2020 :
    Could you describe the issue thoroughly. If it's a major problem you could go to a service center to seek immediate help for the problem you are facing with your phone.
     
    #2

  3. SoniaB
    Community Hero 2020 Head Moderator Dec 11, 2020

    SoniaB , Dec 11, 2020 :
    Crash dump normally points to a software issue.

    Have you backed up your data and tried a clean install of the last software build (with full wipe of data)?
     
    #3
    Tokolozi likes this.

  4. B1571062806517
    Froyo Dec 12, 2020

    B1571062806517 , Dec 12, 2020 :
    service center is not open for now.
     
    #4

  5. B1571062806517
    Froyo Dec 12, 2020

    B1571062806517 , Dec 12, 2020 :
    i done hard reset of my phone and also cleaned dalvik cache still issue persist.
     
    #5

  6. SoniaB
    Community Hero 2020 Head Moderator Dec 12, 2020

    SoniaB , Dec 12, 2020 :
    My suggestion is to do a clean install of the last software update. There are clear instructions on the OnePlus support website

    If you are unsure how to do this, then the service center can do so for you
     
    #6

  7. mojoyoyo77
    Assistant Head Moderator Assistant Head Moderator Dec 12, 2020

    mojoyoyo77 , Dec 12, 2020 :
    Moved thread to OnePlus 7T General Support
     
    #7

  8. V Rajender
    Gingerbread Dec 12, 2020

    #8

  9. Samuelr15
    Gingerbread Dec 12, 2020

    #9

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8 Replies
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Last replied by Samuelr15

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