Credit Card Fraud


Have you had fraudulent charges after a recent OnePlus transaction?

  1. Yes, purchased 0-2 months ago

    341 vote(s)
  2. Yes, purchased 2-4 months ago

    24 vote(s)
  3. Yes, purchased over 4 months ago

    13 vote(s)
  4. No, purchased 0-2 months ago

    81 vote(s)
  5. No, purchased 2-4 months ago

    14 vote(s)
  6. No, purchased over 4 months ago

    96 vote(s)
  7. I Purchased with Paypal

    177 vote(s)
  1. izzykasha
    Lollipop Jan 15, 2018

    izzykasha , Jan 15, 2018 :
    Thanks for your reply rdpayne could yo let us know what device you used to purchase your oneplus product and please run a virus scan on it

  2. Njut
    Donut Jan 15, 2018

    Njut , Jan 15, 2018 :
    I used a computer (Dell) running Windows 10 and I ran a full system scan this morning after reading @rarog post : no virus found (Avast).

    rarog and izzykasha like this.
  3. H1515869246802
    Cupcake Jan 15, 2018

    H1515869246802 , Jan 15, 2018 :
    I used my laptop to buy the phone (beginning of December) and the OP5T to buy a cover (end of December).

    I regularly scan for virus and I would exclude that as a possible cause. But I will run a scan later today.


    izzykasha likes this.
  4. santiproject
    Cupcake Jan 15, 2018

  5. ashtaru
    Donut Jan 15, 2018

    ashtaru , Jan 15, 2018 :
    Sure thing - I run regular virus scans (btw, my PC was off for two weeks when the fraud happened, so it can't have been immediate). According to the scan from yesterday, it's all clean, no threats found.
    So yeah, I purchased through a PC using Win10 and the latest Firefox. No viruses.

  6. G_E_hanan
    Cupcake Jan 15, 2018

    G_E_hanan , Jan 15, 2018 :

    Hi I'm the second user in the list (changed username after posting). I haven't any issues with OnePlus before (and wouldn't be massively into phones) so had no reason to post in the forums for advice or opinions. It was only when I read this thread today, someone asked for users to comment instead of just answering the poll. (And as I stated, the fraud occurred last night.) I like OnePlus phones a lot and wouldn't try and tarnish their image, but this isn't acceptable and I wanted to let people know it happened to me.


  7. rdpayne
    Cupcake Jan 15, 2018

    rdpayne , Jan 15, 2018 :
    There is no virus nor malware associated with one's personal computer for this case of credit card fraud.

    Think it through. Users here don't make purchases elsewhere as well?

    The commonality is a credit card purchase through the Oneplus site and ONLY that.

    Paul_W_ and G_E_hanan like this.
  8. G_E_hanan
    Cupcake Jan 15, 2018

  9. Pableras607
    Donut Jan 15, 2018

    Pableras607 , Jan 15, 2018 :
    Ayer me llamaron de mi banco avisándome de dos intentos de fraude intentando comprar un billete de avión y alquilar un coche .
    Es posible que sea casualidad, pero nunca en mi vida me pasó.

  10. rarog
    Lollipop Assistant Head Moderator Jan 15, 2018

    rarog , Jan 15, 2018 :
    After changing you have to logout and login again AFAIK. Though I'm not sure if it's not just for you seeing the change.

    Trojans targeting online banking also target only one site and ONLY that usually as they are specialised.

    Nevertheless, I hop OnePlus will start contacting everybody or will be contacted by the victims, so they can check when and what purchases were done and then see, when, where and how the security breach could have happened

    Adam_nerell likes this.
  11. Extase87
    Eclair Jan 15, 2018

  12. alfons.cat
    Cupcake Jan 15, 2018

    alfons.cat , Jan 15, 2018 :
    I'm affected too. I bought my OnePlus at the end of desember and yesterday I deteced two fraudulent payments of about 1000€ each one.

  13. Pableras607
    Donut Jan 15, 2018

    Pableras607 , Jan 15, 2018 :
    A mí me avisó mi banco y cancelé la tarjeta. Me dan una nueva con distinta numeración.

  14. L1513419926014
    Cupcake Jan 15, 2018

    L1513419926014 , Jan 15, 2018 :
    To suggest that users are trying to bring down the reputation of oneplus is a farce. Had there been a real initiative, I would suspect that there would be far more votes. I really like my phone, just unhappy with the fraud.

    H1515869246802 likes this.
  15. Cheetosdust
    Starting Point Expert Community Expert Jan 15, 2018

  16. H1515869246802
    Cupcake Jan 15, 2018

    H1515869246802 , Jan 15, 2018 :
    Totally agree.
    I hope that OnePlus will officially address this issue as soon as possible.

  17. Marco1P
    Cupcake Jan 15, 2018

    Marco1P , Jan 15, 2018 :
    Yes i purchased it on 16/12/2017 and had fraud attempts on 9/01/2018 on my card. I had to change every password and change the cards. Very scary.

    H1515869246802 likes this.
  18. rarog
    Lollipop Assistant Head Moderator Jan 15, 2018

    Stickied Post

    eye842, Hydra Bob, SoniaB and 3 others like this.
  19. Pableras607
    Donut Jan 15, 2018

    Pableras607 , Jan 15, 2018 :
    Yo estoy muy muy contento con el teléfono, es fantástico.
    Pero nunca he tenido un intento de fraude con una tarjeta.
    Solo compro en Amazon o con Paypal.
    Aviso para que estén alerta por si tiene que ver con su plataforma de pagos.

  20. obakesan
    Jelly Bean Jan 15, 2018

    obakesan , Jan 15, 2018 :
    Hard to say what is what without hard details. For those affected, what other sites have you used the cards? have you ever used it unattended in a shop? When making purchases with those cards, what wifi or internet connection were you used? What device? ie at home with your PC or a local coffee shop with a laptop?

    meatandy likes this.