126
Credit Card Fraud

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Have you had fraudulent charges after a recent OnePlus transaction?

  1. Yes, purchased 0-2 months ago

    341 vote(s)
    45.7%
  2. Yes, purchased 2-4 months ago

    24 vote(s)
    3.2%
  3. Yes, purchased over 4 months ago

    13 vote(s)
    1.7%
  4. No, purchased 0-2 months ago

    81 vote(s)
    10.9%
  5. No, purchased 2-4 months ago

    14 vote(s)
    1.9%
  6. No, purchased over 4 months ago

    96 vote(s)
    12.9%
  7. I Purchased with Paypal

    177 vote(s)
    23.7%
  1. G_Mehmet_Sarica_kUXj
    Gingerbread Jan 15, 2018


  2. alfons.cat
    Cupcake Jan 15, 2018

    alfons.cat , Jan 15, 2018 :
    Yo también la he cancelado, pero los cargos ya están hechos. Ahora estoy tramitando la denuncia por cargo indebido para pedir a Mastercard que los anule.
     

  3. ashtaru
    Donut Jan 15, 2018

    ashtaru , Jan 15, 2018 :
    Well, they have started, I got contacted today by their CS asking for details - hopefully the issue will be solved soon.
     

    H1515869246802 and rarog like this.
  4. G_Mehmet_Sarica_kUXj
    Gingerbread Jan 15, 2018


    rarog likes this.
  5. Pableras607
    Donut Jan 15, 2018


  6. rarog
    Lollipop Assistant Head Moderator Jan 15, 2018

    rarog , Jan 15, 2018 :
    Glad to hear, that the response was fast. I hope that the actual issue will be resolved soon, too. And there are no new victims.
     

  7. jkb114
    Lollipop Jan 15, 2018


    SoniaB and rarog like this.
  8. G_Djordje_Mikic_PFeW
    Donut Jan 15, 2018

    G_Djordje_Mikic_PFeW , Jan 15, 2018 :
    My credit card was also compromised. I used it only to buy OnePlus 5T, late November, and last week I had 3 transaction, from which only one passed through. 25 € was stolen in Berlin, Germany....
    My bank said they couldn't do anything about it, except block my credit card so this could not happen again...
     

  9. H1515869246802
    Cupcake Jan 15, 2018

    H1515869246802 , Jan 15, 2018 :
    Did you contact CS or are they contacting you here on forum?
     

  10. hilwood
    Cupcake Jan 15, 2018

    hilwood , Jan 15, 2018 :
    I believe it's true. My credit card have some unknown transactions too. I only used this card to buy this phone recently.:mad:
     

  11. jkb114
    Lollipop Jan 15, 2018

    jkb114 , Jan 15, 2018 :
    I would not answer anyone here on the forums. Only email security@oneplus.net
     

  12. Cheetosdust
    Starting Point Expert Community Expert Jan 15, 2018

    Cheetosdust , Jan 15, 2018 :
    Please check the thread with the official statement.
     

    Extase87 likes this.
  13. rarog
    Lollipop Assistant Head Moderator Jan 15, 2018

    rarog , Jan 15, 2018 :
    They should charge you back the money IMHO. The banks are insured and they issued you a card. Unless they can prove that you personally gave all the data away (which you didn't) they should return you the losses, even if they are 25€ only.
     

  14. izzykasha
    Lollipop Jan 15, 2018

    izzykasha , Jan 15, 2018 :
    finally after 4 days this thread has been taken seriously

    well done to all that have posted here to raise the awareness of the issue.

    top job forumers now let's wait and see what oneplus find
     

    H1515869246802 likes this.
  15. rarog
    Lollipop Assistant Head Moderator Jan 15, 2018

    rarog , Jan 15, 2018 :
    If the contacting people have the official OnePlus badges it should be ok in that case, I think. :sweatsmile:
     

  16. SP3NGL3R
    Gingerbread Jan 15, 2018

    SP3NGL3R , Jan 15, 2018 :
    I use Android Pay and it alerts me if my CCs are used. Anywhere. It's a nice little tool for that as it's all in one clean place.
     

  17. idkwhoiam322
    Nougat Jan 15, 2018

    idkwhoiam322 , Jan 15, 2018 :
    People who have issues with opening forum links, kindly view the same via the browser or a PC, the community app at the moment has issues with link and pics.
     

  18. ashtaru
    Donut Jan 15, 2018

    ashtaru , Jan 15, 2018 :
    They contacted me. Don't worry, it's legit - they opened a support ticket for me, I can view it here on the website under my account.
     

    Stealth777 and rarog like this.
  19. G_Djordje_Mikic_PFeW
    Donut Jan 15, 2018

    G_Djordje_Mikic_PFeW , Jan 15, 2018 :
    Yeah. Their first attempt was 331 €, but luckily I didn't have that much on my account. I will try contacting them again. It should be addressed the same, no matter how much was stolen. It could easily be much more than that
     

    rarog likes this.
  20. rarog
    Lollipop Assistant Head Moderator Jan 15, 2018

    rarog , Jan 15, 2018 :
    Exactly. And of course the bank doesn't want to loose money. And they won't, this is what insurances are for and they can't open and maintain a bank without having those.
     

    G_Djordje_Mikic_PFeW likes this.