Credit Card Fraud


Have you had fraudulent charges after a recent OnePlus transaction?

  1. Yes, purchased 0-2 months ago

    341 vote(s)
  2. Yes, purchased 2-4 months ago

    24 vote(s)
  3. Yes, purchased over 4 months ago

    13 vote(s)
  4. No, purchased 0-2 months ago

    81 vote(s)
  5. No, purchased 2-4 months ago

    14 vote(s)
  6. No, purchased over 4 months ago

    96 vote(s)
  7. I Purchased with Paypal

    177 vote(s)
  1. notTom
    Cupcake Jan 14, 2018

    notTom , Jan 14, 2018 :
    Bought it __2 minutes__ after it launched, awaiting to see if the bank statements are OK or not...

  2. Henkie1337
    Cupcake Jan 14, 2018

    Henkie1337 , Jan 14, 2018 :
    Bought my 5T at launchday. Last friday my company blocked my cdc due to possible fraudulent transactions.

    Edit: They tested two transactions on my card, one came through, second one triggerd alarmbells at my cdc comp.
    I had no clue where it came from, untill I browsed through the OnePlus reddit.
    Last edited: Jan 14, 2018

  3. Jeet77
    Jelly Bean Jan 14, 2018

    Jeet77 , Jan 14, 2018 :
    Afaik, if the money hasnt yet been claimed by the seller(? Fraud) and the bank has already authorised the payment to them, you cant get the money back. What can be done is that you can say that the transaction wasnt made at your end, but I doubt it would be refunded back. Bank would cancel the card and send a new one.

    If however, the amount hasnt yet been claimed by the seller(? Fraud), and the bank hasnt yet authorised the payment to them, you can easily get the money refunded.

    Sad to hear about this, mate. Seems like those fraudsters were targetting you for quite sometime.

    Veran likes this.
  4. Jeet77
    Jelly Bean Jan 14, 2018

    Jeet77 , Jan 14, 2018 :
    I dunno if its related to OP or just the current scenario with increasing CC info thefts, but the numbers been increasing, as can be seen from the votes on this thread.

  5. jkb114
    Lollipop Jan 14, 2018

    jkb114 , Jan 14, 2018 :
    For everyone worried that there's fraudulent transactions, contact your bank. The sooner the better, you will be able to get your money back providing you can prove you haven't made these transactions. I haven't found a single bank that will not refund fraud. They can do this by the Chargeback schemes offered by most payment providers (Mastercard, visa, Amex etc)

  6. Ciclosport01
    Cupcake Jan 14, 2018

    Ciclosport01 , Jan 14, 2018 :
    OP Support contacted me by email. they ask for all relevant information Like card issuer, locations where Card was Used etc.. i will Provider them with some but i will avoid giving too much because the leakage is maybe still avtive...

  7. jkb114
    Lollipop Jan 14, 2018

    jkb114 , Jan 14, 2018 :
    If you don't give them the information they are asking for then they can't help. The suspected problem is through the payment portal. There isnt a mole or anything

    Veran likes this.
  8. maulikns
    Cupcake Jan 14, 2018

    maulikns , Jan 14, 2018 :
    I have purchased a new OP5T today via an AmEx credit card but after reading this thread I have deleted my card from my OP account in order to avoid any attempts of fraud.

  9. jkb114
    Lollipop Jan 14, 2018

    jkb114 , Jan 14, 2018 :
    Amex provide a very good level of fraud protection so you will be fine

  10. Ciclosport01
    Cupcake Jan 14, 2018

    Ciclosport01 , Jan 14, 2018 :
    i provided anything now... If MasterCard leaves me to pay anything i would Like to get it from op due to lacking IT Security

  11. Ciclosport01
    Cupcake Jan 14, 2018

  12. Veran
    Eclair Jan 14, 2018

    Veran , Jan 14, 2018 :
    Good luck mate. Not sure deleting it after you've already paid will help to be honest. But fingers crossed.

  13. jkb114
    Lollipop Jan 14, 2018

    jkb114 , Jan 14, 2018 :
    Mastercard provide a Chargeback service when fraud is involved. You'll get it back, just make sure you work with your bank and OP

  14. superdutynick
    Gingerbread Jan 14, 2018

    superdutynick , Jan 14, 2018 :
    Neither CC had been used for several months prior (July and August). Only one CC was used after, and only for one online transaction.

  15. matrix2000x2
    Eclair Jan 14, 2018

    matrix2000x2 , Jan 14, 2018 :
    On Jan. 11 at approximately 1:30pm-2:00pm PST, I was notified by my credit issuer that a charge of $1149 for AT&T was pending my approval. I had about 3 consecutive requests for approval and I denied them all much to my annoyance. OnePlus, you need to make your customer data security the utmost priority.

    Gamecool10 likes this.
  16. JayBl8de
    Ice Cream Sandwich Jan 14, 2018

    JayBl8de , Jan 14, 2018 :
    You always get the money back even when it has been claimed by the merchant. Clearing and settlement has been sent by merchant. You just need to explain that it was fraud and you want the money back.

    If bank denies tell them to do the chargeback and give them the reason why. List below explains about mastercard reason codes for chargebacks.


    jkb114 likes this.
  17. JayBl8de
    Ice Cream Sandwich Jan 14, 2018

    JayBl8de , Jan 14, 2018 :
    To get this straight... I doubt that oneplus is PCI certificated, so I doubt they even store any credit cards. The payment gateway they use is connected to their shop, card details are entered, however most likely they will only see a masked number (5555 12xx xxxx 1234) in their systems.

    The payment itself should be a closed system of the gateway/acquirer towards MasterCard and issuer of the cards.

    From my experience working as product manager for virtual credit cards for years, I strongly doubt this is an issue at Oneplus itself, however it should be reported to them (what I will do) because there might be some issue about the acquirers being used or its simply regular fraud as happens regularly. Maybe some virus on the affected computers being used?

    Basically im just saying that there might not be any full credit card numbers on Oneplus servers...

  18. spencernliv
    Cupcake Jan 14, 2018

    spencernliv , Jan 14, 2018 :
    Hahahaha what now? "It's much more likely you made a security error on your end" what kind of stupid idiotic thing is that to say? He typed his credit card information on a website that is supposedly SSL-encrypted and secure. Right? That's all he did? What else would he have done? Livestreamed it from POV? Loool "about your security practices" nobody cares what you think

  19. savvybynature
    Cupcake Jan 14, 2018

    savvybynature , Jan 14, 2018 :
    Looks like I was affected as well. 100% certain that Oneplus payment processor was compromised. I used a brand new Credit Card that has never been used. Got notification from AMEX that someone in Kentucky attempted to purchase 200 dollars of Papa Johns... no way I would ever buy Papa Johns!

    Fols67 and Stealth777 like this.
  20. notTom
    Cupcake Jan 14, 2018

    notTom , Jan 14, 2018 :
    Checked my credit card, no "fraud" yet (UK, bought 5T about 2 minutes after launch)