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credit card fraud

  1. jorgepac
    Donut Jun 12, 2018

    jorgepac , Jun 12, 2018 :
    The last transaction with my credit card was when I bought the oneplus 6, I'm from Latin America and today I received multiple charges from the USA I'm supposing that oneplus once again has a system breach.. All my info was violated. Does anybody has the same problem???
     

    #1
  2. SoniaB
    Nougat Senior Moderator Jun 12, 2018

    Stickied Post
    SoniaB , Jun 12, 2018 :
    Hey there

    This is the first instance I have seen since the payment methods changed to a second secure site. With the first security breach it was due to information being taken in the transferring of payment data from OnePlus to their payment server.

    However, with HiPay, you do not input payment details on the OnePlus website as you are redirected to the HiPay site.

    OnePlus does not officially sell in Latin America.

    1. Did you buy the OP6 from oneplus.com?
    2. If no, then the issue could well be with the 3rd party seller that you purchased from

    Edit. Saw your replies please answer this:

    3. If yes, then how are you intending on receiving the device? sent on by a friend or are you using a onward shipping carrier? If onward shipping, then did you use the same card to pay for that additional shipping?

    If you can address the above, I can then escalate this further.

    @MJ_Vikram thanks for the tag
     
    Last edited: Jun 12, 2018

    #19
    Hydra Bob, MJ_Vikram and Liehjan like this.
  3. Android450
    Marshmallow Jun 12, 2018

  4. Hydra Bob
    Marshmallow Jun 12, 2018

    Hydra Bob , Jun 12, 2018 :
    Is OnePlus even officially supported in Latin America? Which site did you purchase from?
     

    #3
    Android450 likes this.
  5. jorgepac
    Donut Jun 12, 2018

    jorgepac , Jun 12, 2018 :
    Ecuador, I'm not sure if it is officially supported but the phone works well here
     

    #4
    Hydra Bob likes this.
  6. Hydra Bob
    Marshmallow Jun 12, 2018

    Hydra Bob , Jun 12, 2018 :
    Did you purchase from the OnePlus official site or a third party? Do you have a link to the site you used?
     

    #5
    Nemesco likes this.
  7. jorgepac
    Donut Jun 12, 2018

    jorgepac , Jun 12, 2018 :
    Y purchased from the oneplus official site.
     

    #6
  8. Zaphodrocks
    Ice Cream Sandwich Jun 12, 2018

    Zaphodrocks , Jun 12, 2018 :
    Did you buy the phone from an official OnePlus store, either online or offline?
     

    #7
  9. jorgepac
    Donut Jun 12, 2018

    jorgepac , Jun 12, 2018 :
    I bought it from the official site..
     

    #8
  10. Hydra Bob
    Marshmallow Jun 12, 2018

    Hydra Bob , Jun 12, 2018 :
    I've seen fake ones for unsupported regions before. Would you mind posting the link anyways?
     

    #9
  11. Hydra Bob
    Marshmallow Jun 12, 2018


    #10
    izzykasha and Drudo like this.
  12. jorgepac
    Donut Jun 12, 2018


    #11
    Hydra Bob likes this.
  13. Hydra Bob
    Marshmallow Jun 12, 2018


    #12
  14. Photoman9988
    KitKat Jun 12, 2018


    #13
  15. jorgepac
    Donut Jun 12, 2018

    jorgepac , Jun 12, 2018 :
    Nope that was the last transaction, and yes I've already call the bank and they made the reverse to that transactions
     

    #14
    Liehjan and Hydra Bob like this.
  16. MJ_Vikram
    KitKat Jun 12, 2018

    MJ_Vikram , Jun 12, 2018 :
    @SoniaB could you please look into this.
     

    #15
    Android450 and Hydra Bob like this.
  17. izzykasha
    Lollipop Jun 12, 2018


    #16
    Hydra Bob likes this.
  18. MentalDraco
    Marshmallow Jun 12, 2018

    MentalDraco , Jun 12, 2018 :
    Well well well. What do we have here, not like OP did anything for the people that lost their data last time so don't expect anything.
     

    #17
    Hydra Bob likes this.
  19. izzykasha
    Lollipop Jun 12, 2018

    izzykasha , Jun 12, 2018 :
    hi there

    Which way did you pay

    1) credit card
    2) PayPal
    3) hipay

    If you paid by credit card or hipay did the transaction go through straight away or did you have to enter your details multiple times?
     

    #18
    Hydra Bob likes this.
  20. Hemac
    Gingerbread Jun 12, 2018


    #20