Michele81 , via OnePlus 7 , Oct 31, 2019 : Hello People, I am experiencing something bad with Oneplus customer Support. My bullets wireless few days ago stop to working properly despite my accuracy and care while using them. The audio Is coming out only from the left earplug. They ask me to fill a proper complain and accordingly to their procedures I made video ( it's weird imho a video for audio issues) I got an answer where they stated that issue doesn't exist (not true at all) I can share my video also (not possible here I guess?) Please help me, to whom I should address my request. The bullets wireless are not inexpensive, but rather the opposite.