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Dark and stuck lines in my OnePlus y tv via OnePlus 6T

  1. Aravind008
    Donut Jan 19, 2022

    Aravind008 , via OnePlus 6T , Jan 19, 2022 :
    Hi

    Today morning , when I switched on my OnePlus tv there is a dark and stuck pixels on the screen, it was frustrating with out any physical damage to screen how those small stuck pixel lines are getting could any one please help to troubleshoot this issue . Can you see the stuck lines in attached tv screen screenshot.

    Thanks
    1642579865123.jpg
     

    #1
  2. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Jan 19, 2022

    Liehjan , Jan 19, 2022 :
    Contact service center and get your TV repaired.
     

    #2
    Venky61 likes this.
  3. Venky61
    OnePlus TV Expert Community Expert Jan 19, 2022

    Venky61 , Jan 19, 2022 :
    It could be LED failure, which can happen without physical damage. It's best to let the Technician have a visit and check the issue.
     

    #3
    Liehjan likes this.
  4. Aravind008
    Donut Jan 19, 2022

    Aravind008 , via OnePlus 6T , Jan 19, 2022 :
    Hi Venky , thanks for your response , if any led failure what would be the cost. Or is it small repair will enough.
     

    #4
  5. Venky61
    OnePlus TV Expert Community Expert Jan 19, 2022

    Venky61 , Jan 19, 2022 :
    I don't think they only replace the LED. They generally have to replace the whole Panel + LED set. Just my guess, which would cost around 14k if it's 43Y1. Is the TV out of warranty?
    You can raise complaint and let the technician give a quote and you can take a call based on the service cost.
     

    #5
  6. Aravind008
    Donut Feb 11, 2022


    #6
  7. Venky61
    OnePlus TV Expert Community Expert Feb 12, 2022

    Venky61 , Feb 12, 2022 :
    Should be enough if it's not expired and you have proper proof for the extended warranty from OnePlus. Did you contact the CS and raise request?
     

    #7
  8. Aravind008
    Donut Feb 12, 2022


    #8