1
DASH CHARGING NOT WORKING

  1. ishana.raj
    Cupcake Feb 16, 2018

    ishana.raj , Feb 16, 2018 :
    hi my one plus 5 dash charging isn't working since a week and it takes ages to charge. it is still under 1 year warranty. I bought it off Amazon india. would like to know the process of exchange. kindly let me know. thanks.
     

    #1
    vinothneo likes this.
  2. powerofred
    Jelly Bean Feb 16, 2018

    powerofred , Feb 16, 2018 :
    1. Does the notification LED turn blue? Or do you see any Dash charging indications in your phone?

    2. If yes, how much time is it yaking to charge completely?
     

    #2
    Vansh99 likes this.
  3. Vansh99
    Ice Cream Sandwich Feb 16, 2018

    Vansh99 , Feb 16, 2018 :
    There isn't any exchange offer if your device malfunctions. However, you can contact OnePlus support and they can guide you.

    Before you do so try these steps-
    Clearing cache through recovery
    Factory reset
    Uninstall recently downloaded apps (highly doubt this can be a reason)

    If none of them work, since you're in India, go to a nearby service center or contact OnePlus support.
     

    #3
  4. Gav_W86
    Starting Point Expert Feb 16, 2018

    Gav_W86 , Feb 16, 2018 :
    are you using the original charger and cable?
    are they both clean and undamaged?
     

    #4
  5. Sridhar Ananthanarayanan
    Lollipop Feb 16, 2018


    #5
    bishal_grg likes this.
  6. vinothneo
    Donut Feb 16, 2018

    vinothneo , Feb 16, 2018 :
    Using original charger and cable. This has been happening since 5.0.2 update. The notification LED turned blue. Dash charging indications not shown in phone. I have checked the charging brick and cable with another one plus 5 and dash charging is working fine with indication. It seems the issue is not with the accessory.
     

    #6
  7. Gav_W86
    Starting Point Expert Feb 16, 2018

    Gav_W86 , Feb 16, 2018 :
    If the LED changes it sounds like it is recognising it as DASH.
    go to engineer mode (dial *#808# in dialler app) then choose the test "Charger (Fast Charger)" - it should give you the charger voltage, the battery temp & capacity, the current, and a yes/no as to whether it is a fast charger. screenshot that and post up here.
     

    #7
  8. vinothneo
    Donut Feb 17, 2018

    vinothneo , Feb 17, 2018 :
    Here it is. As you said it shows fast charger as yes. But why it is not shown as dash charging in notification. Is it a problem?
    1518843564027.jpg
     

    #8
  9. vinothneo
    Donut Feb 17, 2018

    vinothneo , Feb 17, 2018 :
    It take 1hr 30ms to go from 7 % to 100 % with this current issue. Earlier it would take only 40 to 45min to go from 0 to 100. I'm a lil worried
     

    #9
    love1plus1specs likes this.
  10. soshi89
    Gingerbread Feb 17, 2018

    soshi89 , Feb 17, 2018 :
    This is not an issue. It's the correct charging pattern and takes that long to charge with dash. Your phone before was charging irregularly and battery would have suffered degradation sooner than later. The 5 and 5T phones take roughly 1hr 30mins to charge from 0.
     

    #10
  11. vinothneo
    Donut Feb 17, 2018

    vinothneo , Feb 17, 2018 :
    Thats wonderful. Good to know about that. Thank you :)
     

    #11
  12. Gav_W86
    Starting Point Expert Feb 17, 2018

    Gav_W86 , Feb 17, 2018 :
    No, that is all good. It doesn't say Dash. You appear to be charging fine at that point.
     

    #12
  13. 0818
    Cupcake Jul 29, 2018

    0818 , Jul 29, 2018 :
    Hello, in engineer mode fast charger is saying no. How to fix it
     

    #13
  14. 0818
    Cupcake Jul 29, 2018

    0818 , Jul 29, 2018 :
    Hello i my problem is same and i have checked it in engineer mode but fast charger is no. Please tell me how to fix it
     

    Attached Files:


    #14
  15. 0818
    Cupcake Jul 29, 2018

    0818 , Jul 29, 2018 :
    hello sir i have checked it. in engineer mode and fast charger says no. how to fix please tell me
    1532880925155.jpg
     

    #15
  16. Gav_W86
    Starting Point Expert Jul 29, 2018

    Gav_W86 , Jul 29, 2018 :
    well you are replying to a post with suggestions of things to look at....maybe read?
     

    #16
  17. 0818
    Cupcake Jul 30, 2018

    0818 , Jul 30, 2018 :
    i want to know its solutions. if you know plese do tell me.
    thank you[e]1f44e[/e][e]1f60a[/e]
     

    #17
  18. msitery
    Cupcake Dec 25, 2018

    msitery , Dec 25, 2018 :
    i have the same problem, dash charge is not working, i using the original charger and cable and
    they both clean and undamaged. But in engineer mode fast charger says no. How to fix?
     

    #18
  19. Gav_W86
    Starting Point Expert Dec 25, 2018

    Gav_W86 , Dec 25, 2018 :
    then contact support > https://www.oneplus.com/support
     

    #19
  20. N1545661440683
    Cupcake Dec 26, 2018


    #20