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Data missing post OS update via OnePlus 7

  1. Ankur1987
    Cupcake May 9, 2021

    Ankur1987 , via OnePlus 7 , May 9, 2021 :
    Hi Team,
    I have a oneplus 7 and there was an OS update that took place a few days back.. Post that I have lost data from my phone.. A lot of call recordings that I used to keep for future reference have been deleted.. Some of them are still there but a lot have been deleted.. Even my call logs have disappeared.. It doesn't show any calls between July 2019-July 2020 and July 2020-Mar2021.. I am not even sure about messages and pictures at this point.. Could you please look into this..Thanks
     

    #1
  2. gdsingh94
    Jelly Bean May 9, 2021

    gdsingh94 , via OnePlus 7 , May 9, 2021 :
    Oneplus phones never show call logs for more than 2 3 months..

    And as for the call recordings.. you should find them here.
    Android/Data/com.oneplus.communication.data/files/Record/PhoneRecord
     

    #2
    Ankur1987, J4t1np4r3kh and Tokolozi like this.
  3. J4t1np4r3kh
    OnePlus Accessory Tester May 9, 2021

    J4t1np4r3kh , May 9, 2021 :
    The call log item is incorrect. I have call logs dating back to 2019 🤷‍♂️
     

    #3
  4. gdsingh94
    Jelly Bean May 9, 2021

    gdsingh94 , via OnePlus 7 , May 9, 2021 :
    I always had issues with call logs in OnePlus it use to show me only for 2 3 months.. i might be wrong..
     

    #4
  5. J4t1np4r3kh
    OnePlus Accessory Tester May 9, 2021

    J4t1np4r3kh , May 9, 2021 :
    Actually I went back and checked properly. It seems as though it has everything from the last 6 months, after which it skips back to 2019.

    Maybe it's different depending on the model of the phone 🤷‍♂️
     

    #5
  6. gdsingh94
    Jelly Bean May 9, 2021

    gdsingh94 , via OnePlus 7 , May 9, 2021 :
    Its fully messed up bro... I just check my mom's 3t after jan 15 it straight gies to 20 dec 2019.
     

    #6
  7. Ankur1987
    Cupcake May 10, 2021

    Ankur1987 , via OnePlus 7 , May 10, 2021 :
    Hi, Thanks for the reply.. I can see more recordings here.. Will have to check whether that's the complete list.. However, the date of recordings is messed up completely, which is ok, but the recordings open only in vlc and not in oneplus's recorder where the sound was much more clear.. Also would all my recordings be saves here now and not the usual location.. Possible to move them somewhere else within the phone where they can be easily accessible and ser that as the default location.. Again thanks for the help..
     

    #7
  8. gdsingh94
    Jelly Bean May 10, 2021

    gdsingh94 , via OnePlus 7 , May 10, 2021 :
    You have to manually move them... This is probably due to google's scooped storage which was introduced in android 11..
     

    #8