Data plan converts from lte to h+ when receiving calls

  1. mehtameet007
    Cupcake Jun 15, 2018

    mehtameet007 , Jun 15, 2018 :

    I recently noticed that when I receive any phone calls. it converts my data plan fr lte to h+ temporarily and I could use my Internet on side properly. after phone call is ended, it goes back to lte.

    can you guys fix this asap pls.

  2. B3mmi
    Cupcake Jun 15, 2018

  3. I_am_Batman
    KitKat Jun 15, 2018

    I_am_Batman , Jun 15, 2018 :
    With the limited hardware, That's the way it works.

    Here I am assuming That you are using data from one sim and call from other.

  4. extsudhir
    Gingerbread Jun 15, 2018

    extsudhir , Jun 15, 2018 :
    it's completely software issue
    not hardware issue
    one plus have that hardware but software is not .

  5. I_am_Batman
    KitKat Jun 15, 2018

    I_am_Batman , Jun 15, 2018 :
    To have 4G data from one sim and call from other sim at the same time you need to have Snapdragon 845 while the OnePlus 5/T has Snapdragon 835. Last time I checked, They are hardware! So...

    appupd and gotshoaib like this.
  6. B3mmi
    Cupcake Jun 15, 2018

    B3mmi , Jun 15, 2018 :
    It works that way with every single phone I've owned so far. That's how it's in Finland at least.

    gotshoaib likes this.
  7. I_am_Batman
    KitKat Jun 15, 2018

    I_am_Batman , Jun 15, 2018 :
    As Snapdragon 845 supports dual 4G volte active. It supports the way OP asked!

    B3mmi likes this.
  8. B3mmi
    Cupcake Jun 15, 2018

  9. I_am_Batman
    KitKat Jun 15, 2018

  10. B3mmi
    Cupcake Jun 15, 2018

    B3mmi , Jun 15, 2018 :
    There's no way to use 4G while calling if you only have one sim. Calling uses 3G and that's why it switches to H+.

  11. praneshsekar
    Eclair Jun 15, 2018

    praneshsekar , Jun 15, 2018 :
    There is no such thing called voice calls in 4g. 4g is only used for data. So your phone keeps both 4g and 3g networks active all the time to receive calls. so when you receive a call your 3g network is switched automatically

    but there is a way to get voice calls in 4g via VOLTE. make sure your network supports it. Again volte is a way to serve voice calls over internet and not a direct analog communication

    I_am_Batman likes this.
  12. jphi_m
    Froyo Jun 15, 2018

    jphi_m , Jun 15, 2018 :
    unless your provider support volte, when calling you will always fall back to 3g Network ( including 3g hsdpa hsupa ...)

    you can check with our service provider if they have option to support volte. I thin OnePlus 6 is compatible

    I_am_Batman, Artemus. and Vansh99 like this.
  13. mariersteve
    Cupcake Jun 23, 2018

    mariersteve , Jun 23, 2018 :
    If you don't have voice over LTE (VoLTE) with your provider, that is normal, since calls fallback to the 3G HSPA+ network, once the call has ended it will return back to 4G LTE bands. You can also use the app called Network Cell Info to find out on which bands your phone is connected to at this very moment. I'm with Koodo Mobile in Canada, and it is the same thing since they don't support voice over LTE yet. It will be rolled out in the future.

    Steve M.

  14. MasterSwami
    Ice Cream Sandwich Jun 24, 2018

    MasterSwami , Jun 24, 2018 :
    You need Volte enabled to make data work while on call.
    both the network provider and phone must support it.

  15. arun_sesu
    Gingerbread Jun 24, 2018

    arun_sesu , Jun 24, 2018 :
    which network you are using?

    in your ISP should support volte in your location or else call will switch to 3g without volte in your location you can't make calls in LTE network