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dbrand customer support ?

  1. Antoine Vdb
    KitKat Oct 28, 2014

    Antoine Vdb , Oct 28, 2014 :
    I have no idea where my screen protector is ... They are having issues with packagings and they don't say anything to me ! Where can I contact them ?
     

    #1
  2. DRCH
    German POC Assistant Head Moderator Oct 28, 2014

  3. punisha15
    Cupcake Oct 28, 2014

  4. martin.stefanov
    Jelly Bean Oct 28, 2014


    #4
    Antoine Vdb likes this.
  5. Antoine Vdb
    KitKat Oct 28, 2014


    #5
  6. takeabyte
    Ice Cream Sandwich Oct 28, 2014

    takeabyte , Oct 28, 2014 :
    you got a screenshot/confirmation email of your order?
     

    #6
  7. Antoine Vdb
    KitKat Oct 28, 2014


    #7
  8. Antoine Vdb
    KitKat Oct 28, 2014

    Antoine Vdb , Oct 28, 2014 :
    Yes ! But it is a screen protector so it is not the same site as the skins
     

    #8
  9. martin.stefanov
    Jelly Bean Oct 28, 2014

    martin.stefanov , Oct 28, 2014 :
    Reminds me to one other company :) Good luck!
     

    #9
    veratoloz2005 and Antoine Vdb like this.
  10. takeabyte
    Ice Cream Sandwich Oct 28, 2014


    #10
  11. Kromo
    Gingerbread Oct 28, 2014

    Kromo , Oct 28, 2014 :
    i have opened a Paypal dispute.
    payed for an expensive screen glass , waiting the mail confirmation, send them a mail, no response. dispute in paypal.
     

    #11
  12. peter.gharib
    Gingerbread Oct 28, 2014

    peter.gharib , Oct 28, 2014 :
    When I contacted them they simply reminded me that it is a pre order and that I'll be getting mind at the end of the month lol I hope so. Its taking a long time haha
     

    #12
    Antoine Vdb likes this.
  13. Antoine Vdb
    KitKat Oct 28, 2014


    #13
  14. takeabyte
    Ice Cream Sandwich Oct 28, 2014

    takeabyte , Oct 28, 2014 :
    Good luck! I've found customer support via twitter to be more useful than the "contact us" web forms companies use. Hopefully they'll try to follow up with you.
     

    #14
  15. Antoine Vdb
    KitKat Oct 28, 2014

    Antoine Vdb , Oct 28, 2014 :
    Yeah hopefully + I paid for the tracked shipping !
     

    #15
  16. Majinferno
    Ice Cream Sandwich Oct 28, 2014

    Majinferno , Oct 28, 2014 :
    Don't worry. Dbrand always makes things right in the end. If anything, contact them on twitter :3
     

    #16
  17. mads164
    Froyo Oct 28, 2014


    #17
  18. Antoine Vdb
    KitKat Oct 28, 2014

    Antoine Vdb , Oct 28, 2014 :
    They answered on Twitter ! Screenshot_2014-10-28-22-27-18.png
     

    #18
  19. Iwantdisphone
    Gingerbread Oct 28, 2014

    Iwantdisphone , Oct 28, 2014 :
    Or make a word document take a screen shot and say please read this image
     

    #19
  20. Antoine Vdb
    KitKat Oct 28, 2014

    Antoine Vdb , Oct 28, 2014 :
    Good idea but they answered me !
     

    #20