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Delay in custom clearance

  1. cainey77
    Gingerbread Sep 16, 2015

    cainey77 , Sep 16, 2015 :
    Has everyone's DHL status updated as mine still says its in Shenzhen since Sunday.
     

    #61
  2. migman
    Honeycomb Sep 16, 2015

    migman , Sep 16, 2015 :
    It will do until someone at OP sends authorisation to DHL to release the phones.
     

    #62
  3. WillemFTW
    Gingerbread Sep 16, 2015

    WillemFTW , Sep 16, 2015 :
    When will they be doing that
     

    #63
  4. ChiefIndica
    Gingerbread Sep 16, 2015

    ChiefIndica , Sep 16, 2015 :
    This is anyone's guess. Could be in 10 minutes, could be December.
     

    #64
    cainey77 likes this.
  5. WillemFTW
    Gingerbread Sep 16, 2015

    WillemFTW , Sep 16, 2015 :
    Going to try to ask them when it will happen on the live chat.

    i'll update this when i get then answer.
     

    #65
  6. ChiefIndica
    Gingerbread Sep 16, 2015

    ChiefIndica , Sep 16, 2015 :
    I'm literally in the process of doing this... Or I would be if they'd reply. As it stands I'm talking to an empty chat window.
     

    #66
    WillemFTW likes this.
  7. ChiefIndica
    Gingerbread Sep 16, 2015

    ChiefIndica , Sep 16, 2015 :
    Scratch that, some pr!ck at the other end just closed the chat without saying anything.
    Good luck @WillemFTW
     

    #67
    WillemFTW likes this.
  8. WillemFTW
    Gingerbread Sep 16, 2015

    WillemFTW , Sep 16, 2015 :
    Lol, they should change their motto from #neversettle to #neverreply. Thanks, Might take a while though..
     

    #68
  9. migman
    Honeycomb Sep 16, 2015

    migman , Sep 16, 2015 :
    Just had my account manager on the phone, the goods have now been cleared and released as of 14:50! scans should start to show up and she is hopeful that the phones should be with the UK address tomorrow / Friday latest!
     

    #69
  10. WillemFTW
    Gingerbread Sep 16, 2015

    WillemFTW , Sep 16, 2015 :
    Nice, Hope it will be the same for Eindhoven.
     

    #70
  11. migman
    Honeycomb Sep 16, 2015

    migman , Sep 16, 2015 :
    Probably more than likely Friday for you I'm afraid.
     

    #71
  12. vytesh
    Donut Sep 16, 2015

    vytesh , Sep 16, 2015 :
    goods cleared in China or UK? My friend received his OPT from UK ydy and mine is stuck in China! Shocking is that we had ordered on the same day as well !! Think it's a lottery system o_Oo_O
     

    #72
  13. alexhansford
    Eclair Sep 16, 2015

    alexhansford , Sep 16, 2015 :
    Thanks for all your chasing on this - OnePlus should send you some goodies for helping to appease customers with real information! :)

    One or two more sleeps (hopefully).
     

    #73
  14. ChiefIndica
    Gingerbread Sep 16, 2015

    ChiefIndica , Sep 16, 2015 :
    GOOD NEWS EVERYONE.
    [​IMG]
     

    #74
    RockyRacoon and WillemFTW like this.
  15. migman
    Honeycomb Sep 16, 2015

    migman , Sep 16, 2015 :
    Goods cleared uk. To me it looks like just a phone is sent direct from china where as the "upgraded" shipping ones with extras are sent as a bulk lot so the job lot pass through slower as it is a slower service.
     

    #75
    vytesh likes this.
  16. ally100
    Gingerbread Sep 16, 2015

    ally100 , Sep 16, 2015 :
    Yeah, I have just got off the phone with DHL. The phones are at East Midlands Airport. They arrived as a bulk lot and now each item has to be individually scanned for the update to appear on your DHL tracking service. This should be completed late today or tomorrow. Once completed they can then be delivered.
     

    #76
  17. WillemFTW
    Gingerbread Sep 16, 2015

    WillemFTW , Sep 16, 2015 :
    Okay so after 35 minutes this is my conversation with "Jonathan"
    1. Jonathan said:
    2. Hello Thijs, my name is Jonathan. How can I help you?
    1. You said:
      Hello Jonathan, I have a question about "the import taxes..

    2. You said:
      When will OP pay them?

    3. You said:
      As my OP2 is still on clearance delay since Friday the 11th

    4. You said:
      In china

    5. Jonathan said:
      Thank you so much for getting in touch. With regard to your question please be informed that all the taxes and charges actually will be given on the invoice.

    6. You said:
      When wil that be?

    7. Jonathan said:
      On set of the order actually.

    8. You said:
      Can you give me an exact date? or isnt that possible? I've been waiting since 2/9 day/month for my OP2 and i can't wait forever

    9. You said:
      Will it happen before Friday?

    10. Jonathan said:
      I am sorry, wasn't able to get you clearly. What are you asking?

    11. You said:
      Can you give an exact date of when the Phone gets past customs

    12. Jonathan said:
      I see, so basically you already processed order right?

    13. You said:
      I guess so, The DHL site says "clearance delay" and it hasnt changed since Friday

    14. Jonathan said:
      May I have the order number?

    15. You said:
      *My order number*

      Jonathan said:
    16. Thank you.Please allow me 2 minutes to review the order for you.

    17. You said:
      No problem.

    18. Jonathan said:
      Thank you so much for waiting Thijs.

    19. Jonathan said:
      I just checked your order and it has been in complete status already that means that the order has been turned over already to the courier.

    20. Jonathan said:
      The best thing you could do for now is to get in touch with the courier.

    21. You said:
      On the DHL site?

    22. Jonathan said:
      Site or to contact them Thijs.

    23. You said:
      Okay, Thanks for the help!



    Sorry for my bad english. (Im Dutch)
     

    #77
  18. dendirk
    Honeycomb Sep 16, 2015


    #78
  19. msmilkshake
    Honeycomb Sep 16, 2015

    msmilkshake , Sep 16, 2015 :
    I ordered 10th September and my shipment hasn't been packaged nor dispatched either... 4 days pending shipment?? What's wrong with this company???
     

    #79
  20. alexhansford
    Eclair Sep 16, 2015

    alexhansford , Sep 16, 2015 :
    To be fair @msmilkshake - most people in this queue ordered around 1-8 September (I ordered on the 3rd), so I'd give it another week before you worry.
     

    #80