OxygenOS Device is not certified (Google Play Store > Settings > Play Protect certification)

  1. Dorin_Ciorescu
    Cupcake Jan 3, 2021

    Dorin_Ciorescu , Jan 3, 2021 :
    I'm trying to install some apps and they just don't show in the results in Google Play Store. Netflix is one of them. I contacted Netflix support and they pointed out that my device is not certified (Google Play Store > Settings > Play Protect certification) and that I should contact the manufacturer. I contacted OnePlus support and they couldn't help me.
    The phone used to be rooted, but not anymore.
    I could go on and search for the apk's for those apps on other websites, but then usually this kind of websites are full with ads and dangerous stuff and the app can't update automatically after that.
    I'd like to have my device certified. Does anyone have any ideas here?

    Attached Files:

  2. BeingIncog
    Nougat Jan 3, 2021

    BeingIncog , Jan 3, 2021 :
    is your phone's bootloader unlocked? :|

    the_o2 and silv3rstag like this.
  3. Neeraj_Porwal
    Honeycomb Jan 4, 2021

  4. the_o2
    User of the Year 2018; Community Scholar 2020 Jan 4, 2021

  5. Adarsh.Rangare
    Froyo Jan 5, 2021

  6. ninja123456
    Jelly Bean Jan 12, 2021

  7. Neeraj_Porwal
    Honeycomb Jan 12, 2021

  8. MKT_IRFAN3735
    Jelly Bean Jan 14, 2021

  9. philos64
    Community Hero 2020 Jan 14, 2021

    philos64 , Jan 14, 2021 :
    the best answer to your problem is the one proposed by @the_o2
    I've had many smartphones with the bootloader unlocked and rooted,
    and I've never encountered this problem, but it is known on the xda developers site

    One solution would be to unroot your OP 5 to see if it returns to normal and you can access the return of certification, and clear the cache of Play Store, before.
    If you ever installed a custom rom, try to make a full flash (not a dirty flash), having backed up your data.
    What is the version of Oos installed on your OP 5?

    Last edited: Jan 14, 2021

    the_o2 likes this.