Third Party Software Direct Dial - Permission denied ! (only in Nova)

  1. L1514161781851
    Eclair Nov 4, 2019

    L1514161781851 , Nov 4, 2019 :
    Hi to everyone,

    Since upgrading to A10, I'm having an issue with the Direct Dial widget on my OP6T, meaning whenever I press on it, I get a watermark notification towards the bottom of the screen that says "Permission denied".

    Has anyone experienced this problem ? It occurs only in Nova Launcher. In OP launcher it works just fine.

    Cheers from Transylvania

    e.dewaal likes this.
  2. W1564622310467
    Cupcake Nov 9, 2019

    W1564622310467 , Nov 9, 2019 :
    This is happening to me also. It used to work on Pie.

    I tried reaching out to Nova via email and Discord but I haven't received any advice. :-/

  3. L1514161781851
    Eclair Nov 11, 2019

    L1514161781851 , Nov 11, 2019 :
    Yup, I wrote to Nova as well, but no answer. It's been more than a week now and they haven't replied. I even took to Reddit (r/NovaLauncher), but nothing.

  4. Numenius
    Cupcake Nov 15, 2019

    Numenius , Nov 15, 2019 :
    Yes, today I've came across the same issue. Quite annoying. You think I should contact Nova?

  5. W1564622310467
    Cupcake Dec 3, 2019

  6. Caomhin
    Community Hero 2020 Dec 3, 2019

  7. L1514161781851
    Eclair Dec 6, 2019

    L1514161781851 , Dec 6, 2019 :
    I'm not so sure about this being a OnePlus issue, since it works well if OnePlus Launcher is the default launcher. The issue happens only in Nova. So I guess Nova should address this problem.

  8. L1514161781851
    Eclair Dec 6, 2019

    L1514161781851 , Dec 6, 2019 :
    No worky.

  9. iGuile
    Cupcake Jan 2, 2020

    iGuile , Jan 2, 2020 :
    Nova has this message upon launching the Nova settings app. Read through it!

    Attached Files:

  10. G_SayIDidIt™
    Froyo Jan 6, 2020

    G_SayIDidIt™ , Jan 6, 2020 :
    I am having the same issue (OP6t) and I think it is because I have a prefix in front of the number (a + and country code.) Contacts that do not have the + work properly.

  11. itschaxx
    Cupcake Jan 14, 2020

    itschaxx , Jan 14, 2020 :
    This seems to be an issue with the Oneplus contacts app in Android 10. You can go to the play store and install the official Google contacts app - that should then give you direct-dial options in the widgets or the shortcuts section of 'gesture and inputs' in the Nova launcher. While you can continue to use the Oneplus Contacts app, you can use the google one just for the direct dial. Using Nova you can also hide the Google contacts app in the app drawer if you want to.
    Last edited: Jan 14, 2020

    FZ., X1579497065522 and waterloo5099 like this.
  12. waterloo5099
    Cupcake Jan 15, 2020

    waterloo5099 , Jan 15, 2020 :
    Confirmed. By downloading Google Contact, I was able to get Direct Dial widgets to work. This'll be acceptable until someone determines if it's an Android 10 or Nova Launcher problem and issues a fix. Thanks for the heads-up.

  13. renoman
    Honeycomb Apr 9, 2020

  14. FZ.
    Froyo Jun 6, 2020

    FZ. , Jun 6, 2020 :
    Hi, I have the same issue, I mailed Nova developers and they confirmed what you say, that it must work with Google Contacts. I installed it, but direct dial with gestures still doesn't work. I assume only the widget works, right?

  15. mengedal
    Cupcake Sep 6, 2020

    mengedal , Sep 6, 2020 :
    Hi, just bought my OP 7T and am having this issue also. I have installed the Google contacts, but my very many 😕 direct dial widgets still are getting the "permission denied" error.
    What am I missing / has anyone heard of a fix from either Nova or OP?

  16. Caomhin
    Community Hero 2020 Sep 6, 2020

    Caomhin , via OnePlus 6T , Sep 6, 2020 :
    You may need to contact Nova developers on this, there is an incompatibility between Nova Launcher and Android 10.

    However this is mentioned on XDA as a workaround.