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Direct TV App issue (Audio but no video)

  1. Chunk_Funk
    Cupcake Oct 24, 2019

    Chunk_Funk , Oct 24, 2019 :
    Hopefully someone can help. I've had a OnePlus 7 Pro for over 3 months and never had issues with the Direct TV app. Since 10-17-19, I am unable to get a video feed from any channel on the app, all I get is a black screen but can hear the audio clearly. I have contacted Direct TV and Tmobile and both haven't been very helpful. Could it be that a new phone update accidentally caused this issue. I know of at least one other person having the same issue on a One Plus 7 Pro.
     

    #1
    fmunoz98 likes this.
  2. LarryL707
    Cupcake Oct 25, 2019

    LarryL707 , Oct 25, 2019 :
    I have seen others reach out to DirecTV and they acknowledged an issue with some of their customers. As recent as 10/24 it was still a problem that had not been resolved. I to am experiencing the same issue not having video but still have audio. There doesn't seem to be any solution for us yet. With another android device, Galaxy Note8, on the Verizon network I get video without any problem.
     

    #2
  3. X1571460110398
    Cupcake Oct 26, 2019

    X1571460110398 , Oct 26, 2019 :
    I'm having same issue on my OP 7T. I had a 5T that ran the DTV live streaming with no issue. I tried uninstalling the DTV app, changing the 90Hz setting to 60Hz, but nothing worked.
     

    #3
  4. ottherex
    Cupcake Nov 8, 2019


    #4
  5. fmunoz98
    Cupcake Nov 13, 2019


    #5
  6. cooterbrwn
    Cupcake Dec 10, 2019

    cooterbrwn , Dec 10, 2019 :
    Looks like they (DTV) have it fixed in the beta. You can sign up to get the beta release in the Play store. Working fine for me on OP7Pro
     

    #6
  7. P1577232700760
    Cupcake Dec 25, 2019


    #7
  8. Groggy69
    Cupcake Jan 12, 2020


    #8
  9. P1577232700760
    Cupcake Jan 12, 2020


    #9
  10. Groggy69
    Cupcake Jan 12, 2020

    Groggy69 , Jan 12, 2020 :
    Is it because are we missing a particular codec or something?
     

    #10
  11. P1577232700760
    Cupcake Jan 12, 2020


    #11
  12. This phone sucks
    Cupcake Jan 17, 2020


    #12
  13. 7Proinmo
    Cupcake Jan 17, 2020

    7Proinmo , Jan 17, 2020 :
    Just got my 7 pro specifically to watch Directv on phone. Yep, I can't either. Hope they fix it soon.
     

    #13
  14. T_Mobile
    Cupcake Jan 19, 2020

    T_Mobile , Jan 19, 2020 :
    I have just got my 7T Pro McLaren, can't watch DTV App either. This is BS!!! I'M going back to Samsung. Thanks OnePlus!!!
     

    #14
  15. 7Proinmo
    Cupcake Jan 20, 2020

    7Proinmo , Jan 20, 2020 :
    It is a bummer. I freaking love this new phone, but I may return it.
     

    #15
  16. T_Mobile
    Cupcake Jan 21, 2020

    T_Mobile , Jan 21, 2020 :
    I seriously cannot believe that OnePlus has not addressed this issue.
     

    #16
  17. 7Proinmo
    Cupcake Jan 21, 2020

    7Proinmo , Jan 21, 2020 :
    You should email OnePlus about it.
     

    #17
  18. T_Mobile
    Cupcake Jan 21, 2020

    T_Mobile , Jan 21, 2020 :
    I absolutely will! Is there an email address I should send it to? I will Google search it online I guess. The squeaky wheel gets the grease, I hope.
     

    #18
    7Proinmo likes this.
  19. 7Proinmo
    Cupcake Jan 21, 2020

    7Proinmo , Jan 21, 2020 :
    I haven't done it yet, so not sure? I will start investigating too. let us know what address you send it to, and I'll do the same.

    I would encourage every one having this issue to notify both DirecTV and OnePlus.
     

    #19
  20. T_Mobile
    Cupcake Jan 21, 2020

    T_Mobile , Jan 21, 2020 :
    I sent it through their website for support. I got a automatic reply from support@oneplus.com. I will keep everyone posted as to any results and progress. If they can't Rectify this simple issue, I have to get rid of this phone. So many disappointments about this phone coming from a Samsung Galaxy S9 Plus. I thought I was moving up in the Android world. Not impressed with the camera on this phone either my S9 plus took much better pictures.
     

    #20
    7Proinmo likes this.