Disappointed in OnePlus

  1. mws
    Froyo Oct 16, 2020

    mws , Oct 16, 2020 :
    I bought the 8T right after the airing of the release and today while still trying to buy a case I find under bundles a POP UP offer you do not see when buying the phone under phone options. They included two case a $99 card and the ear buds free for the same price. I talked to support and got blown off and apparently my new phone just shipped so they cannot swap it out for the POP UP bundle. I am at a loss of words truly, I have bought 10 phones from One Plus and they hide an offer like this from buyers? Why?

    I am half tempted to buy the bundle now and refuse delivery of the 1st order. What are your thoughts?

  2. Rajendra.Bhat
    Jelly Bean Oct 16, 2020

    Rajendra.Bhat , Oct 16, 2020 :
    Have you searched for pop up bundle while buying 8T?

  3. mws
    Froyo Oct 16, 2020

    mws , Oct 16, 2020 :
    Why should I have to it should have been selectable when going through the process of buying the phone.

    ericfeuerstein likes this.
    Donut Oct 16, 2020

    RENZALEZ , Oct 16, 2020 :
    What is a card? is that the mystery gift from the preorder and is it the same "card" included in the popup bundle?

  5. Ernewein
    Cupcake Oct 19, 2020

    Z1512922050938 likes this.
  6. rh94
    Honeycomb Oct 20, 2020

    rh94 , via OnePlus 3T , Oct 20, 2020 :
    We don't know for sure what will be the mystery gift. OnePlus has always surprised us.

  7. P1599589098862
    Cupcake Oct 20, 2020

    P1599589098862 , Oct 20, 2020 :
    we know for sure now. haven't seen anyone not get a water bottle. its on the invoice

  8. kebenelevator
    Froyo Oct 20, 2020

  9. geoff.rispin
    Donut Oct 20, 2020

    geoff.rispin , Oct 20, 2020 :
    One Plus as a bundle hidden on their site for the same price as the phone with the Mystery Option called the "Pop up Bundle". It comes with Case and ear buds.

    If some people are getting Ear buds and a case and others are just getting a water bottle, then OnePlus has really screwed up.

    Shailja_Parihar likes this.
  10. zazasLT
    Eclair Oct 20, 2020

    zazasLT , Oct 20, 2020 :
    I just received my OnePlus 8t preorder (not pop up box) 99$ gift - useless water bottle. Returning mine, they ****** up and ruined their image, hope it will get traction on twitter when more people will start getting theirs.

    Z1512922050938 likes this.
  11. richse
    Cupcake Oct 20, 2020

    richse , Oct 20, 2020 :
    Same, I'm astounded by the incompetence with this launch. I just got my 8T about 20 min ago and I'm already returning it. It came with a water bottle as the "$100 free gift". Now I see a pop-up deal for the same price I paid that comes with a case, buds, and a gift card. This is insanity to rip off your most loyal customers. What a slap in the face.

    zazasLT likes this.
  12. zazasLT
    Eclair Oct 20, 2020

    zazasLT , Oct 20, 2020 :
    And at least in US pop up boxes are out of stock and were not available when I did my pre order.

  13. richse
    Cupcake Oct 20, 2020

    richse , Oct 20, 2020 :
    I'm in the US too. The pop-up wasn't available when I ordered either. I would have jumped at that deal. I'm so sad that I need to find a new phone company. My whole family has used the oneplus since the 3. The 8T was the 8th phone we've purchased from this company. Now I'm returning it and done with them. The customer service person didn't care whatsoever about why I was returning it or why I was upset. That's the true mark of a company that has jumped the shark.

    zazasLT likes this.
  14. F_Tom_Williams_fdfo
    Eclair Oct 20, 2020

    F_Tom_Williams_fdfo , Oct 20, 2020 :
    I've tweeted OnePlus support OnePlus the CEO OnePlus USA and nothing even mention I think they may have broken consumer protection laws by falsely advertising a $99 gift when they clearly sell it on their own site for $27. Even hit up their Facebook page and it's crickets they clearly don't care at all.

    Anemicfrog likes this.
  15. Saravia
    Eclair Oct 21, 2020

    Saravia , Oct 21, 2020 :
    To the best customers, to those who bought first, to the usual customers ... They sent us a "mystery gift" !!! A stupid cheap bottle !!! Value $ 99 !!! This is not a violation of consumer protection laws ???

    Z1512922050938 likes this.
  16. Z1512922050938
    Cupcake Oct 21, 2020

  17. tokektokek
    Gingerbread Oct 21, 2020

    tokektokek , Oct 21, 2020 :
    Any idea where I can get one of these water bottles? I did not get one with my 8T (ordered within seconds of the phone being available after launch) and if they are the same as the one which was given out in the raffle recently, they look pretty cool. My free gift was a sandstone bumper case.

    Antonio_Luis likes this.
  18. geoff.rispin
    Donut Oct 22, 2020

    geoff.rispin , Oct 22, 2020 :
    Would have rather gotten a case. It atleast would have had some use and been less of an insult.

    Oneplus has lost their way since Carl left.... They have Settled.

    Antonio_Luis likes this.
  19. GeraldoHR
    Cupcake Oct 22, 2020

    GeraldoHR , Oct 22, 2020 :
    I was hoping for a case and maybe best case scenario Buds Z but nope I got a Water Bottle. The issue is not the flask it self but the fact that the PopUp option was not available for the loyal and diehard fans. #TeamFlask

  20. prettyredmoped
    Cupcake Oct 22, 2020

    prettyredmoped , Oct 22, 2020 :
    Overwhelming disappointment with the dishonest and deceptive business practices that punished loyal users that ordered 8T early with a trash "$99" water bottle. Customer forever lost.