Disappointed! Proximity Sensor issue while calling is still there in Oneplus phones! via OnePlus 7

  1. sanilx7
    Donut Jul 6, 2021

    sanilx7 , via OnePlus 7 , Jul 6, 2021 :
    Issue - Calls get mute in the middle due to accidental touches by cheeks because of low sensitivity of Proximity Sensor or God knows what!

    I have heard about this issue in whole Oneplus 7 7T Series, Nord Series and now it still there in Nord CE 5G. I'm wondering what the developers are doing in Oneplus???

    Like three generations of launches and one bug or hardware/software fault still haunting the devices.

  2. sanilx7
    Donut Jul 6, 2021


  3. #3
  4. sanilx7
    Donut Jul 6, 2021

    sanilx7 , via OnePlus 7 , Jul 6, 2021 :
    Bro search on google about this issue. You'll get the clear picture.

  5. K1625562627862
    Cupcake Jul 6, 2021

    K1625562627862 , Jul 6, 2021 :
    Yes, I have this issue on a brand new Nord CE 5g. I have tried everything, but there seems to be no real solution to the problem. I think it helped a little when I removed the screen protector, but I still accidentally mute myself in almost all phone calls. It is absolutely horrendous...

    Z1638238648212 and sanilx7 like this.
  6. G_Magnus_Lööv_uugq
    Cupcake Aug 19, 2021

    G_Magnus_Lööv_uugq , Aug 19, 2021 :
    Same issue for me here.
    I have a Nord Ce 5G and it happens to me constantly.
    Funny thing my father has the same phone and it never seems to happen to him.
    It suggests one of two things:
    Either it is bad quality control/low quality parts which means some phones have this problem and others don't.
    it really is a problem with the proximity sensor and/or the software for it that only affects people who don't stuck their phone to the head as firmly as other does.I owned a 6T prior to this phone and never had a problem of this kind, so it's not that I'm on the extreme side of "holding the phone losely" either.
    I have a bad feeling that it is the former since OP developers have acknowledged this problem for a long time now (last year), but no fix has been made to this date.

    This is what you get when you buy something that seems too good to be true for the price.
    I regret buying it now, even though it is (mostly) very good in every other aspect (for the price)

    EDIT : I found this recalibration app that claims to fix it:

    Trying it out now as I speak (literally!!).
    I notice that the sensor is located at the very, very top. Maybe it's got something to do with me formerly using a phone that was "less tall" than the current phone and that I was a "holding the phone lower down close to the head" user.
    It may have been "close enough" on the older "not so tall/heigh" phone for the proximity sensor to work as it should , but maybe isn't now?
    The ratio for the screens have gone very wide/tall the last couple of years. It used to be 16:9 but no it is above 2:1 (19:9 or something)...
    Last edited: Aug 19, 2021

    Z1638238648212 likes this.
  7. J1631797652695
    Cupcake Sep 16, 2021

    J1631797652695 , Sep 16, 2021 :
    I am facing the same issue. I bought the nord ce highest varient a week ago, and now suffering like hell. If only i had read this thread little earlier id never think of one plus phones. please let me know if anyone found any solution to this sick issue of oneplus phones. **** oneplus developers

    Z1638238648212 likes this.
  8. I1630032456673
    Cupcake Sep 23, 2021

    I1630032456673 , Sep 23, 2021 :
    I am also facing same proximity sensor issue with nord ce 5g phone. While in call it is automatically getting muted, call disconnect, torch getting ON etc. When i spoke with OnePlus team they are saying software update issue. After that i have updated latest version, even i am facing same issue. OnePlus team please help

    Z1638238648212 likes this.
  9. W1625135033006
    Cupcake Sep 26, 2021

    Z1638238648212 likes this.
  10. varao32
    Cupcake Nov 19, 2021

    varao32 , Nov 19, 2021 :
    Same problem, and no Real solution from Oneplus team.

    Bought 2 weeks ago and absolutely disappointed with the phone

    Z1638238648212 likes this.
  11. W1625135033006
    Cupcake Nov 20, 2021

  12. ishwar279
    Cupcake Nov 21, 2021

    ishwar279 , via OnePlus Nord CE , Nov 21, 2021 :
    yes it is true, still they aren't trying to be fixing it.

  13. W1613437674086
    Cupcake Dec 5, 2021

    Cupcake Dec 16, 2021

    UNMESHGHODKE , via OnePlus Nord CE , Dec 16, 2021 :
    I'm facing the same, have you got any solution yet do let me know please

  15. TharinduWG
    Eclair Dec 17, 2021

    TharinduWG , via OnePlus Nord CE , Dec 17, 2021 :
    I also use it. It has happened to me too. After installing the oneplus dialer, there is no problem.

  16. TharinduWG
    Eclair Dec 17, 2021

  17. A1624745811202
    Cupcake Jan 13, 2022

  18. C1639852870527
    Cupcake Jan 18, 2022

    C1639852870527 , Jan 18, 2022 :
    Yes; I have the same exact problem with OnePlus dialer while call recording works perfectly fine on Google dialer even if proximity sensor turns display off before call is answered. But call recording announcement & no option to select all contacts in one go for call recording are two really big issues with Google dialer. So I am only interested in using OnePlus dialer. I bought OnePlus 9 pro for many good reasons but one of the main reason was also that I knew that I will be able to use OnePlus dialer for call recording but this issue that u have mentioned is a bit annoying.

    I hope there will be a solution.

  19. O1649846132713
    Cupcake Apr 29, 2022

    O1649846132713 , Apr 29, 2022 :
    Sim, tenho o mesmo problema. Comprei o meu OnePlus Nord CE 5G há um mês. Não consigo completar nenhuma chamada. A tela liga e os toques com a cara desligam a chamada. Muito desiludido por ter escolhido OnePlus.