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Disappointed with OP trade-in program hot mess! Aug 7, 2019

fondoo , Aug 7, 2019 :

I need to vent with OnePlus trade in program when they released the OP7P. I wanted to trade in my Google Pixel 3 64GB with a trade in value $400.
I agreed and OP send me a box with fedex shipping labels to return them to. I shipped it on May 24, 2019 to IMMPHOBIO, INGRAM MICRO MOBILITY 14500 FAA BLVD SUITE 100,
Fort Worth, TX 76155. I took a picture of the shipping label that had the tracking number. It was a 2 day shipping too. One the fedex tracking website, it indicates package was delivered
at Wesdnesdsay, May 29 at 10:32am and even signed by a A.MUAMBA. A month has passed and still no indication on oneplus trade-in records has received. I call oneplus an open
a case ID. Week after week calling and following up, nothing. Oneplus just didnt know where my Google Pixel 3 was. It's still now AUGUST, 3 month later and they still dont know
where my phone is. 3 month later on my last call yesterday, they tell me to open a claim with fedex. What claim? The package arrived at destination and it was signed too. So,
where is my Google Pixel 3 phone????