9

Display bug or problem - horizontal lines

  1. Koolzy Lollipop Jun 20, 2019

    Koolzy, Jun 20, 2019 :
    And most probably it is a software issue. So even if the device is exchanged the problem will persist.
    But I think if they don't see the issue or don't want to see only by users trying to RMA the products and make some noise they will start to address the problem.
    In my case it is a little problematic because in my work I use a lot of spreadsheets...
     

    #41
    iacoplus likes this.
  2. iacoplus Froyo Jun 28, 2019

    iacoplus, Jun 28, 2019 :
    I wrote several times again on Twitter, here and via email. OP still ignores this, any of you knows how we can at least get them to read this thread?
     

    #42
  3. G_Alex_Martin_gATf Donut Jul 1, 2019

    G_Alex_Martin_gATf, Jul 1, 2019 :
    Ok... OnePlus already send me an email and they say that is a problem of the OLED display and it can't be fixed with a software update...
     

    #43
    Koolzy likes this.
  4. iacoplus Froyo Jul 1, 2019

    iacoplus, Jul 1, 2019 :
    Could you share the whole email text here? Because at the moment I'm also talking to OP support via Twitter and after several days I got the same "it's probably caused by reflection of light" frustrating response.
     

    #44
    Koolzy likes this.
  5. G_Alex_Martin_gATf Donut Jul 1, 2019


    #45
    Koolzy and iacoplus like this.
  6. iacoplus Froyo Jul 1, 2019

    iacoplus, Jul 1, 2019 :
    So what's their suggestion? We should just keep it like this after we paid more than 700 euro? Doesn't seem all that fair to me...
     

    #46
    Koolzy likes this.
  7. DCCentR Cupcake Jul 2, 2019

    DCCentR, Jul 2, 2019 :
    What version of the phone you have guys? (GM1910, GM1911...)

    Did you try change the resolution?
     

    #47
  8. iacoplus Froyo Jul 2, 2019

    iacoplus, Jul 2, 2019 :
    Tried everything already, it's not going anywhere. Do you have this as well?
     

    #48
  9. DCCentR Cupcake Jul 2, 2019


    #49
  10. iacoplus Froyo Jul 2, 2019

    iacoplus, Jul 2, 2019 :
    This is the only real thing I noticed at the moment. There's people complaining about ghost touch issues still after the updates, but honestly even when they were there with the previous sw version, you really have to trigger them (e.g. opening CPU-Z with NFC on)
     

    #50
  11. DCCentR Cupcake Jul 23, 2019

    DCCentR, Jul 23, 2019 :
    So, the new phone arrives and it also has this lines... (GM1910, production date 2019.06.15) Should i replace it? This thing happens only in few phones or every phone came with this strange lines? Can anybody confirm that his phone didn't have this lines?
     

    #51

  12. #52
  13. iacoplus Froyo Jul 23, 2019

    iacoplus, Jul 23, 2019 :
    All of them have it, it's probably an issue of the curved oled screen, nothing that can be done about it.
     

    #53
  14. Lucazh Eclair Jul 23, 2019

    Lucazh, Jul 23, 2019 :
    i just use the phone normally and try to not use white background with black line.

    is not a huge problems, just sometime you will notice it
     

    #54
  15. DCCentR Cupcake Jul 23, 2019

    DCCentR, Jul 23, 2019 :
    Did I correctly understood that message in Spanish, what this is feature / limitation of the technology of oled displays & not a hardware bug?
     
    Last edited: Jul 23, 2019

    #55
  16. regod Cupcake Jul 23, 2019


    #56
  17. iacoplus Froyo Jul 24, 2019

    iacoplus, Jul 24, 2019 :
    They don't, it's specific to this one, it's not a common problem
     

    #57
  18. Q1564442822508 Cupcake Jul 30, 2019

    Q1564442822508, Jul 30, 2019 :
    So is it problem that is in all Oneplus 7 Pro phones?
     

    #58
  19. iacoplus Froyo Jul 30, 2019

    iacoplus, Jul 30, 2019 :
    Yes it seems like it is
     

    #59
  20. Lucian Oancea Cupcake Jul 30, 2019


    #60