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display doubt via OnePlus 5

  1. Adithyan N
    Gingerbread Nov 21, 2019

    Adithyan N , via OnePlus 5 , Nov 21, 2019 :
    in our tv there is a line in the display it is like grey colour it comes and disappear automatically wen we power off
    anyone facing this same issue pls tell
     

    #1
  2. AyushKumarAK
    Froyo Nov 23, 2019

    AyushKumarAK , Nov 23, 2019 :
    Hi Adithya,

    When we power off the TV,there is a sliding animation. I think you've got a Display Problem & you've posted it in another post too..Please contact OnePlus,they'll assign you an engineer I guess & then have the procedure as they follow.

    Thanks,
    Ayush
     

    #2
    Adithyan N likes this.
  3. Adithyan N
    Gingerbread Nov 23, 2019

    Adithyan N , via OnePlus 5 , Nov 23, 2019 :


    AyushKumarAK

    Hi Adithya,

    When we power off the TV,there is a sliding animation. I think you've got a Display Problem & you've posted it in another post too..Please contact OnePlus,they'll assign you an engineer I guess & then have the procedure as they follow.

    Thanks,
    Ayush​


    but replacement date has been over we contacted to the OnePlus team they told to contact Amazon we are contacting
     

    #3
  4. AyushKumarAK
    Froyo Nov 24, 2019

    AyushKumarAK , Nov 24, 2019 :
    Hi Adithya,

    If your problem is genuine,you'll get support & help from OnePlus because it's still new & is in Warranty.No matter if the Amazon Period for Replacement is over.Talk to OnePlus Voice Support & tell them about the problem & send them photos so that they can verify.Once they acknowledge,talk to OnePlus Team voice Support Head as they'll provide you Better Help.

    Thanks,
    Ayush
     

    #4
  5. Venky61
    OnePlus TV Expert Community Expert Nov 25, 2019

    Venky61 , Nov 25, 2019 :
    Hi,
    What did the Amazon Customer care said? Are they sending a Technician to check?
     

    #5
  6. Adithyan N
    Gingerbread Nov 25, 2019


    #6
  7. Venky61
    OnePlus TV Expert Community Expert Nov 25, 2019

    Venky61 , Nov 25, 2019 :
    Good to know that... Keep us updated..
     

    #7
  8. Adithyan N
    Gingerbread Nov 25, 2019


    #8
    Venky61 likes this.
  9. Leon J.
    OnePlus TV Software Engineer Staff Member Nov 27, 2019

    Leon J. , Nov 27, 2019 :
    Could you please take a picture/video when it goes wrong?
     

    #9
    Catherine W. likes this.
  10. Adithyan N
    Gingerbread Nov 27, 2019

    Adithyan N , via OnePlus 5 , Nov 27, 2019 :
    wen ever i on my tv that time it comes it will go only we wen i switch off the tv . if i switch on tv next time the line goes
     

    #10
  11. Leon J.
    OnePlus TV Software Engineer Staff Member Nov 29, 2019


    #11
    Starcommander likes this.