Display not showing on incoming calls

  1. yogbal
    Eclair May 25, 2018

    yogbal , May 25, 2018 :
    Dear all,
    i have weird issue, Whenever i receive the calls,/ incoming calls, i can only hearing the ringtone , but display is not showing the caller/call details until i press the power button.

    Cleared cache , but no use..

    Any solutions ?

    txy4349716 likes this.
  2. the_o2
    User of the Year 2018 May 25, 2018

    the_o2 , May 25, 2018 :
    Reboot your phone once and then check, and what cache you cleared??

  3. yogbal
    Eclair May 25, 2018

    yogbal , May 25, 2018 :
    wipe cache...
    afterbrebooted, it start worked for 2 incoming calls. Later, its the same issue.
    shld i return and get replacement phone or its only minor bug ??

  4. txy4349716
    Cupcake May 25, 2018

    txy4349716 , May 25, 2018 :
    You can try these step to check.
    1 make a call, and long press notification
    2 choose "MORE SETTINGS"
    3 enable "Allow sound"
    after these, check with incoming call.
    if don't work, please catch log, and send to me.

    Here is the process for collecting logs:
    a. Dial *#800# on the phone application. It will pop up the log_test
    b. Tap on "oneplus logkit" and then tap on “Delete history log” and then “ok”
    c. Tap on "advanced", choose "save log type" and make sure that all of the options are selected (Kernel, Main, System, Radio, Event, Tcpdump), then click “OK”
    d. Go back to the previous screen and then tap "save log" and make sure it has a check mark.
    e. When it informs you whether to reboot or cancel, click “reboot”.
    f. after reboot, Try to reproduce the issue and take a screenshot to record the time.
    g. Wait for several minutes and then repeat the steps to get back to the “save log” option and tap on it again to stop.
    h. then choose "pack log and share", it may take minutes, then it will has log zip package in sdcard root directory.
    i. After you send the logs, please delete the file from your phone or it will occupy a lot of storage space.
    Thank you very much for your time and we'll try our best to figure it out.

    you can upload log in two ways
    1 upload to google dirve, and send link to me.
    2 send log via email to me, steve.tang@oneplus.com.

    Attached Files:

  5. yogbal
    Eclair May 26, 2018

    yogbal , May 26, 2018 :
    Hi steve,
    all done, but no improvements.
    sent you log through my gmail id.
    please check and let me know whether this can be corrected or need the phone to be replaced.

  6. txy4349716
    Cupcake May 26, 2018

    txy4349716 , May 26, 2018 :
    Hi yogbal,
    Thanks for your cooperation!
    I reply to the e-mail and need your help. The e-mail details the details.

  7. txy4349716
    Cupcake May 27, 2018

  8. sampathprasad
    Eclair May 27, 2018

    sampathprasad , May 27, 2018 :
    Hello yogbal,

    The issue you are facing now had been faced by me earlier at which I did a factory reset and then things became normal.. I am not recommending you to do the same but it's better if it sounds like a suggestion.

    Thank you.

  9. yogbal
    Eclair May 27, 2018

    yogbal , May 27, 2018 :
    already i am in touch with oneplus service care, they are looking for it.
    if nothing happens, then will do FR as per your suggestion. But will wait for them to get back onnthe issue..
    i already did wipe cache in this matter. Anyway thanks for your valuable suggestion

    sampathprasad likes this.
  10. Sridhar Ananthanarayanan
    Lollipop May 27, 2018

    Sridhar Ananthanarayanan , May 27, 2018 :
    there is nothing wrong with your phone hardware. it is a software issue.

    download the full ROM from OnePlus website and flash it via recovery.

    wipe system cache from recovery before and after flashing.

  11. yogbal
    Eclair May 27, 2018

    yogbal , May 27, 2018 :
    Instead of going to flash new mobile, let me get replacement..[e]1f602[/e]
    That would be easy and less headache..

  12. vikram_kmr
    Cupcake Oct 5, 2018

    vikram_kmr , Oct 5, 2018 :
    Hi Oneplus team,
    i am facing same problem in my new oneplus 6. after installation of new update i was also facing hanging problem.
    please help.


  13. E1538317973518
    Cupcake Oct 5, 2018

    E1538317973518 , Oct 5, 2018 :

    I am facing the same issue as of today. I upgraded to Pie a week ago and noticed the same error this morning. The incoming call interface is not showing on screen when I am receiving a call. The only workaround (for the others that are facing the same issue) I have for the moment is going to recent contacts, and opening a contact. Only then I can see the incoming screen.

    Do you need the log of calls or anything else to look at this matter ASAP?



  14. Cr0k
    Cupcake Oct 8, 2018

    Cr0k , Oct 8, 2018 :
    Hey have you got the solution ?

  15. Cr0k
    Cupcake Oct 8, 2018

    Cr0k , Oct 8, 2018 :
    Have u got the solution ?

  16. yogbal
    Eclair Oct 8, 2018

    yogbal , Oct 8, 2018 :
    Hard Reset..

  17. Cr0k
    Cupcake Oct 8, 2018

    Cr0k , Oct 8, 2018 :
    hard reset wiping all data or just the settings ?

  18. ngydat
    KitKat Oct 8, 2018

    ngydat , Oct 8, 2018 :
    No need to hard reset or something like that

    (If you're on Pie)
    Long-press on the "Phone" app -> Tap on "App Info" -> Notifications -> Incoming calls (tap on the text, not the checkbox) -> Behaviour -> Select "Make sound and pop up on screen"

  19. yogbal
    Eclair Oct 8, 2018

    yogbal , Oct 8, 2018 :
    i had this issue , while my.phone is on Oreo..

  20. yogbal
    Eclair Oct 8, 2018

    yogbal , Oct 8, 2018 :
    wipe all datas..