Does anyone else have issues with the official OPO case fitting?

  1. ITS_NOM
    Froyo Jul 28, 2014

    ITS_NOM , Jul 28, 2014 :
    As the title reads.

    Received my OPO on Friday and I am loving it so far. Ordered with a green case because that was all that was left in stock. When I pop the case on, it seems a tad bit too small for the phone and one of the corners ends up slightly sticking out of the case. It's not really noticeable, but it does bother me a bit that it doesn't quite 'snap' into the case, and in fact you can push on it and it will rebound back


    In my case it's on the bottom right corner. Notice how on the top both of the sides manage to sit inside of the case.

    EDIT: Submitted ticket. Will see what Oneplus says.
    Will update thread as necessary. Seems like an easy QC issue with their cases.
    Last edited: Jul 28, 2014

  2. Elas
    Jelly Bean Jul 28, 2014

    Elas , Jul 28, 2014 :
    I have no idea because i don't have an OPO
    but saw the problem you should make a support ticket maybe?

  3. mahvi
    Jelly Bean Jul 28, 2014

    mahvi , Jul 28, 2014 :
    I'm sorry your case doesn't fit well. It would bother me a lot as well. I would contact support like the person above me said.

    It's why I went the cheap route of a third party case. If it doesn't fit well, I won't really feel much remorse over a few dollars.

    brittonraya likes this.
  4. omarvel0us
    Honeycomb Jul 28, 2014

  5. Ryan
    KitKat Jul 28, 2014

    Ryan , Jul 28, 2014 :
    I'd contact support... If thats how the case is supposed to be then that is pretty pointless... Looks like the phone is just gonna fall out of it.

    mahvi and ITS_NOM like this.
  6. zhaogeorge3
    Jelly Bean Jul 28, 2014

  7. brittonraya
    Lollipop Jul 28, 2014

    brittonraya , Jul 28, 2014 :
    My case cost me 10 bucks. Fits like a glove

    ITS_NOM and mahvi like this.
  8. ITS_NOM
    Froyo Jul 28, 2014

    ITS_NOM , Jul 28, 2014 :
    Ok good to know. I'll give support a ring and see what they say. I just hope it's not a long process to replace the case.

    Ryan and zhaogeorge3 like this.
  9. sleepdragonone
    KitKat Jul 28, 2014

    sleepdragonone , Jul 28, 2014 :
    you're probably the first one encountering such issue, tell op to send you a new phone that fits the casing.

    A Fat Duck and ITS_NOM like this.
  10. fucyou
    Gingerbread Jul 28, 2014

    fucyou , Jul 28, 2014 :
    nice to know that at least not all are bad

    omarvel0us likes this.
  11. fucyou
    Gingerbread Jul 28, 2014

    fucyou , Jul 28, 2014 :
    I am sorry when I did not ordered the case when I ordered the phone. now if I want the case I have to pay for shipping.

  12. ITS_NOM
    Froyo Jul 28, 2014

    ITS_NOM , Jul 28, 2014 :
    Well you could buy a non-official case off of eBay with free shipping

    brittonraya likes this.
  13. brittonraya
    Lollipop Jul 28, 2014

    brittonraya , Jul 28, 2014 :
    They usually come with free screen protectors too. :)

  14. fucyou
    Gingerbread Jul 28, 2014

    fucyou , Jul 28, 2014 :
    I did not think of that. I did not think there would be non-official case available because the phone is new released. good idea.

  15. garygary52
    Froyo Jul 28, 2014

    garygary52 , Jul 28, 2014 :
    Well you know, cases these days could be out in the wild way before the phone is released.

  16. jsalter
    Gingerbread Jul 28, 2014

    jsalter , Jul 28, 2014 :
    In general this is not a great fitting case. I have the white one, and have a friend that has the green one. IMO its just not a good design, it doesn't have that "snap" feeling you mention. The white finish is already shipping off on the corners from being streched during on/off process.

    Upon handing the OPO to another friend, his first comment was "dude u need a new case, this one is crap"

    I love my OPO but will DEF be going to another case soon. Poor fit and next to no protection.

    ITS_NOM likes this.
  17. harrop.ch
    Gingerbread Oct 15, 2014

    harrop.ch , Oct 15, 2014 :
    So my Green OP Official case didn't fit and I filed a support ticket and the OP team were quick to get in touch, offering a replacement.

    Since then it looks like they are out of stock so have been offered other colours or a refund.

    Service to me is far better than reports on the forums - pretty impressive from the Startup.

  18. MikioStarA
    Donut Oct 24, 2014

    MikioStarA , Oct 24, 2014 :
    I just got mine and I also had the green case and it's exactly the same thing...I will submit a ticket. How long did it take for them to respond to you? Thanks!


  19. harrop.ch
    Gingerbread Oct 26, 2014

    harrop.ch , Oct 26, 2014 :
    A couple of days to resolve. Just include photos for proof and, as always, have patience

  20. MikioStarA
    Donut Nov 9, 2014

    MikioStarA , Nov 9, 2014 :
    Thanks @harrop.ch
    I still haven't heard back :( but I saw someone else's review on here about cases and decided to get the diztronic case and i love it!