1
double tap to wake and raise to lift not working

  1. M1558139023188
    Cupcake May 18, 2019


    #21
  2. onepNoob
    Donut May 21, 2019

    onepNoob , May 21, 2019 :
    Just sharing the latest....so I returned the T-Mobile one Nebula blue and got the one plus unlocked gray.
    I will test the network speed which was an issue. If I place a black T-shirt across just the top of the phone the tap to wake will not work as either. that's just a One plus thing. A bit disappointing...but will test dark room tonight with the raise and wake.

    sidenote:For some reason the T-Mobile logo was bugging me on boot. I need to get over that but the unlocked doesn't have it obviously.
     

    #22
  3. onepNoob
    Donut May 21, 2019

    onepNoob , May 21, 2019 :
    so the logic behind the tap to wake is I'd it's in your pocket it won't wake.
     

    #23
  4. Jrunfolo4167
    Donut May 22, 2019

    Jrunfolo4167 , May 22, 2019 :
    I was having the same issue and it appears the dark room point is valid, when went into a brighter room, tap to wake works no problem
     

    #24
  5. onepNoob
    Donut May 22, 2019

    onepNoob , May 22, 2019 :
    Sorry (sincerely) to hear that is occurring but also validated.
    TMobile or OP unlocked?
    I must say I have a better feeling about this OnePlus unlocked version and I know it's the SAME device as the Tmobile. I am using it on At&t.(not relevant to tap issue just sharing)

    But since returning it and getting the unlocked no issues this far....at all. And I'm looking [e]1f633[/e]

    I think there will be some software updates to address sensitivity. This is my first OP device so I wasn't prejudice in any way. With a little research I did see quite a few issues with previous versions.

    Here's hoping for the best. I have not yet retired my iPhone but I am truly enjoying this device so far.
     

    #25
  6. Rey1+
    Gingerbread May 22, 2019

    Rey1+ , May 22, 2019 :
    same here
     

    #26
    gmaria1987 and Jrunfolo4167 like this.
  7. gmaria1987
    Froyo May 23, 2019

    gmaria1987 , May 23, 2019 :
    Same here it is not working either. Will try in a room with light to make sure it's that.
     

    #27
  8. gmaria1987
    Froyo May 23, 2019

    gmaria1987 , May 23, 2019 :
    So apparently in a room with light it works, but not in a dark room. Is that a defect with the phone?
     

    #28
  9. Jrunfolo4167
    Donut May 23, 2019

    Jrunfolo4167 , May 23, 2019 :
    OP needs to release an update that adjusts the sensitivity, previous post states it's sensitive to darkness apparently to avoid wake ups in your pocket
     

    #29
    gmaria1987 likes this.
  10. onepNoob
    Donut May 23, 2019

    onepNoob , May 23, 2019 :
    Would you try being on a call using speaker phone....and the phone goes dark after it's determined time.
    While you're talking see if you can tap to wake it.
    I cannot. Well lit or not doesn't matter.
    The only way I can wake it ironically is to physically move the phone. (didn't try the power button but that's not the issue)
     

    #30
  11. onepNoob
    Donut May 25, 2019

    onepNoob , May 25, 2019 :
    And once again!!! This is the unlocked phone from OnePlus direct. 8gb 256 spec mirror gray.
    The tap to wake in a lit room isn't working. I can't say I'd recommend this phone. Maybe after a few updates....
    The screen is still a pleasure to look at hands down.

    Just to be clear there are two ways to do the tap.
    There is the double tap under Buttons & gestures.
    Then there's Ambient display section which has a tap to display. That will disable the double tap (clearly noted)

    It's 8:18am in the Atlanta area.... so no light issues simply tap features.
    I have restarted the phone as well. Futile attempts.

    How is this an issie.? It's tech....things happen...just disappointed is what you're hearing.
     

    #31
  12. onepNoob
    Donut May 25, 2019

    onepNoob , May 25, 2019 :
    And it's working. literally started back working.
    What did I do? Nothing.... O was actually on my other phone about to film it for the RMA and it decided to work.
     

    #32
  13. jdella681
    Donut May 25, 2019

    jdella681 , May 25, 2019 :
    Yes same issue here, started last night into this morning. And lo and behold I take it out of my pocket and it started working again
     

    #33
  14. onepNoob
    Donut May 25, 2019

    onepNoob , May 25, 2019 :
    ‍♂️
    Curious..... will you stick it out or return and wait for stability?
     

    #34