double tap to wake and raise to lift not working

  1. M1558139023188
    Cupcake May 18, 2019

  2. onepNoob
    Donut May 21, 2019

    onepNoob , May 21, 2019 :
    Just sharing the latest....so I returned the T-Mobile one Nebula blue and got the one plus unlocked gray.
    I will test the network speed which was an issue. If I place a black T-shirt across just the top of the phone the tap to wake will not work as either. that's just a One plus thing. A bit disappointing...but will test dark room tonight with the raise and wake.

    sidenote:For some reason the T-Mobile logo was bugging me on boot. I need to get over that but the unlocked doesn't have it obviously.

  3. onepNoob
    Donut May 21, 2019

    onepNoob , May 21, 2019 :
    so the logic behind the tap to wake is I'd it's in your pocket it won't wake.

  4. Jrunfolo4167
    Donut May 22, 2019

    Jrunfolo4167 , May 22, 2019 :
    I was having the same issue and it appears the dark room point is valid, when went into a brighter room, tap to wake works no problem

  5. onepNoob
    Donut May 22, 2019

    onepNoob , May 22, 2019 :
    Sorry (sincerely) to hear that is occurring but also validated.
    TMobile or OP unlocked?
    I must say I have a better feeling about this OnePlus unlocked version and I know it's the SAME device as the Tmobile. I am using it on At&t.(not relevant to tap issue just sharing)

    But since returning it and getting the unlocked no issues this far....at all. And I'm looking [e]1f633[/e]

    I think there will be some software updates to address sensitivity. This is my first OP device so I wasn't prejudice in any way. With a little research I did see quite a few issues with previous versions.

    Here's hoping for the best. I have not yet retired my iPhone but I am truly enjoying this device so far.

  6. Rey1+
    Gingerbread May 22, 2019

    Rey1+ , May 22, 2019 :
    same here

    gmaria1987 and Jrunfolo4167 like this.
  7. gmaria1987
    Froyo May 23, 2019

    gmaria1987 , May 23, 2019 :
    Same here it is not working either. Will try in a room with light to make sure it's that.

  8. gmaria1987
    Froyo May 23, 2019

    gmaria1987 , May 23, 2019 :
    So apparently in a room with light it works, but not in a dark room. Is that a defect with the phone?

  9. Jrunfolo4167
    Donut May 23, 2019

    Jrunfolo4167 , May 23, 2019 :
    OP needs to release an update that adjusts the sensitivity, previous post states it's sensitive to darkness apparently to avoid wake ups in your pocket

    gmaria1987 likes this.
  10. onepNoob
    Donut May 23, 2019

    onepNoob , May 23, 2019 :
    Would you try being on a call using speaker phone....and the phone goes dark after it's determined time.
    While you're talking see if you can tap to wake it.
    I cannot. Well lit or not doesn't matter.
    The only way I can wake it ironically is to physically move the phone. (didn't try the power button but that's not the issue)

  11. onepNoob
    Donut May 25, 2019

    onepNoob , May 25, 2019 :
    And once again!!! This is the unlocked phone from OnePlus direct. 8gb 256 spec mirror gray.
    The tap to wake in a lit room isn't working. I can't say I'd recommend this phone. Maybe after a few updates....
    The screen is still a pleasure to look at hands down.

    Just to be clear there are two ways to do the tap.
    There is the double tap under Buttons & gestures.
    Then there's Ambient display section which has a tap to display. That will disable the double tap (clearly noted)

    It's 8:18am in the Atlanta area.... so no light issues simply tap features.
    I have restarted the phone as well. Futile attempts.

    How is this an issie.? It's tech....things happen...just disappointed is what you're hearing.

  12. onepNoob
    Donut May 25, 2019

    onepNoob , May 25, 2019 :
    And it's working. literally started back working.
    What did I do? Nothing.... O was actually on my other phone about to film it for the RMA and it decided to work.

  13. jdella681
    Donut May 25, 2019

    jdella681 , May 25, 2019 :
    Yes same issue here, started last night into this morning. And lo and behold I take it out of my pocket and it started working again

  14. onepNoob
    Donut May 25, 2019

    onepNoob , May 25, 2019 :
    Curious..... will you stick it out or return and wait for stability?