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DRM issue on Hotstar on Oneplus 6T via OnePlus 6T

  1. bhabik_pintu
    Cupcake Sep 1, 2021

    bhabik_pintu , via OnePlus 6T , Sep 1, 2021 :
    Hello,

    I'm having DRM issue while playing most of videos on hotstar since last month. Netflix & Prime video is working completely fine.

    Any solution?
     

    #1
    Prathap A and R1630565959085 like this.
  2. pablofg1978
    Head Moderator Head Moderator Sep 1, 2021

    pablofg1978 , Sep 1, 2021 :
    what kind of issues?
     

    #2
    bhabik_pintu and R1630565959085 like this.
  3. bhabik_pintu
    Cupcake Sep 1, 2021


    #3
  4. R1630565959085
    Cupcake Sep 2, 2021

    R1630565959085 , Sep 2, 2021 :
    Hello,
    I'm also facing similar issues on my OnePlus 6T. Prime and Netflix are working fine but videos on Hotstar are not playing and giving this error : Error playing content due to DRM issue. (DR-1100). I have Hotstar premium subscription and same content (logged in with same Hotstar account) is working on other devices (even OnePlus 7T). This started happening ever since I updated my phone to android 11. Phone's DRM security level is L1. Seems to be a bug from OnePlus's side.
     

    #4
    bhabik_pintu likes this.
  5. PrabhuRam30
    Donut Sep 4, 2021


    #5
    bhabik_pintu and R1630565959085 like this.
  6. Prathap A
    Cupcake Sep 5, 2021


    #6
    bhabik_pintu likes this.
  7. bhabik_pintu
    Cupcake Sep 5, 2021

    bhabik_pintu , via OnePlus 6T , Sep 5, 2021 :
    It's the problem actually from Hostar side .
    They don't have supported device list named Oneplus 6T with Android 11 in their database, so their DRM system is not recognizing our device with android 11.
    Netflix & prime have updated their device list with Oneplus 6T with android 11. But hotstar is yet to do it.
     

    #7
  8. Prathap A
    Cupcake Sep 6, 2021

    Prathap A , via OnePlus 6 , Sep 6, 2021 :
    How do u know that this is hotstar issue?. Did anyone from oneplus or hotstar replied to your quries?
     

    #8
  9. Avdesh_1998
    Cupcake Sep 8, 2021


    #9
  10. bhabik_pintu
    Cupcake Sep 8, 2021


    #10
  11. bhabik_pintu
    Cupcake Sep 14, 2021


    #11
  12. Prathap A
    Cupcake Sep 18, 2021