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Drop in % when charging

  1. J4t1np4r3kh
    OnePlus Accessory Tester Jan 19, 2021

    J4t1np4r3kh , Jan 19, 2021 :
    Is it just me, or has anyone else faced this issue:

    When I plug my 7Pro into charge, it drops a % immediately to what it was, and then continues charging normally.
    Not sure if this was an issue (it's not really an issue) on my phone only or whether anyone else is seeing this too

     

    #1
    Sourav_Pradhan0 likes this.
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Jan 19, 2021

    Best Answer
    Dresa91 , Jan 19, 2021 :
    Hey:)
    What OxygenOS version are you using?
    Did you try using another socket, cable or charger?
    Did you check the battery status/health via diagnosis app?
     

    #3
    the_o2 and J4t1np4r3kh like this.
  3. Sourav._.Pradhan
    Gingerbread Jan 19, 2021


    #2
    J4t1np4r3kh likes this.
  4. J4t1np4r3kh
    OnePlus Accessory Tester Jan 19, 2021

    J4t1np4r3kh , Jan 19, 2021 :
    It's frequent enough that I've noticed it. Not sure if it's every time. The worst is when I might have 1% left, but the moment I plug in the charger, this drops to 0% and the phone turns off 🙃

    Hey @Dresa91! I have tried the charger/chargers in different ways and have noticed it occurs it does happen with a different cable/adapter/socket/port. The diagnosis app showed about 87% battery health, which is reasonable given the way I've used the phone.

    It's not a major issue, but just wanted to see whether this is an issue that happens across many devices or just mine 🤷‍♂️
     

    #4
    Dresa91 likes this.
  5. Dresa91
    User of the Year 2016; Most Active User 2020 Jan 19, 2021

    Dresa91 , Jan 19, 2021 :
    So you don’t have issues with the original one?
     

    #5
  6. J4t1np4r3kh
    OnePlus Accessory Tester Jan 19, 2021

    J4t1np4r3kh , Jan 19, 2021 :
    Sorry I wasn't clear enough. Happens with all chargers, original and new ones
     

    #6
  7. Dresa91
    User of the Year 2016; Most Active User 2020 Jan 19, 2021

    Dresa91 , Jan 19, 2021 :
    Hm Strange,...
    And - standard questions :D sorry :D - what OxygenOS Version are you using?
    Did you try a factory reset?
    What happens in safe mode?
     

    #7
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  8. J4t1np4r3kh
    OnePlus Accessory Tester Jan 19, 2021

    J4t1np4r3kh , Jan 19, 2021 :
    It's running OOS10, and it's on the stable updates.

    I have factory reset this phone (not for this reason, but have done so very recently)

    Safe mode the same thing happens. It's hit and miss though, not necessarily happening everytime. I'm thinking maybe it's some bug on this phone 🤷‍♂️👀
     

    #8
  9. Dresa91
    User of the Year 2016; Most Active User 2020 Jan 19, 2021

    Dresa91 , Jan 19, 2021 :
    Hm Strange...
    Then please contact the support 🤔
     

    #9
    J4t1np4r3kh likes this.