2
Dual SIM issues

  1. kethepalle Cupcake May 24, 2018

    kethepalle, May 24, 2018 :
    I am facing SIM detection issues with my new OnePlus 6.
    My primary SIM is getting disconnects quite often.
    If use it another mobile it connects properly.
    Does any one face similar issue?

    Need product support

    Regards,
    Sandeep. K
     

    #1
    abhishekrockz and iamwhatiam471 like this.
  2. austee Donut May 24, 2018

    austee, May 24, 2018 :
    I did encounter the similar issue on the first day of using OP6.
    LTE services did not work on my Sim#1 for few hours. Thought it was network issue but I have seen other users facing the same issue.
    Right now the issue has been sorted.
    Make sure you have downloaded the latest software updates, they have released two updates as for now.
     

    #2
  3. Y1527151126111 Froyo May 24, 2018

    Y1527151126111, May 24, 2018 :
    Finally somebody else. I'm having the same issue. Is this a common one.

    I downloaded the latest update as soon as I received the phone!!

    They other person on the opposite end couldn't hear me often. call getting disconnected.
     

    #3
  4. austee Donut May 24, 2018

    austee, May 24, 2018 :
    the second one is about bug fixes and all


    Y1527151126111

    Finally somebody else. I'm having the same issue. Is this a common one.

    I downloaded the latest update as soon as I received the phone!!​


    there is one more after that too.. totally 2
     

    #4
  5. Y1527151126111 Froyo May 24, 2018


    #5
  6. J1524552694514 Cupcake May 24, 2018


    #6
  7. somuvivekanandan Froyo May 24, 2018

    somuvivekanandan, May 24, 2018 :
    wait for sometime.. you will receive update...
     

    #7
  8. Y1527151126111 Froyo May 24, 2018


    #8
  9. Anuraj26 Gingerbread May 24, 2018

    Anuraj26, May 24, 2018 :
    voice quality on 2G has taken a hit.unable to talk..though call on volte is flawless..tried switching the Sim slot but to no avail..same Sim works perfectly on my one plus 3.Dnt know wat to do..thinking about replacement now..will.monitor one more day.
     

    #9
  10. Y1527151126111 Froyo May 24, 2018

    Y1527151126111, May 24, 2018 :
    only thing I wants to know if it's a software or hardware issue. somebody from one plus, pls comment

    Moved everything to this phone including authenticator and such. Moving everything back is a pain
     

    #10
  11. Y1527151126111 Froyo May 26, 2018

    Y1527151126111, May 26, 2018 :
    Guys, what is the update.

    I'm not about to call or even receive. It is showing signal but call won't go through. It's stuck in dialing screen. Unless I reboot, the problem persist for longer duration. Rebooting helps to resolve problem instantly if I know issue is happening.

    Needless to say previous issues like call getting disconnected in-between calls or the person not hearing me still there.

    Terrible one plus. So much to pay this much and not about able to do the basic things with a phone.

    No reply from the one plus bug Hunter, Celia C, after I sent the logs.

    Do something
     

    #11
    abhishekrockz likes this.
  12. warriorkill Cupcake May 27, 2018

    warriorkill, May 27, 2018 :
    I'm facing the same witht SIM1 and SIM2, i received my phone on friday, i turned the phone off when i went to sleep and on saturday morning the both SIM slot were not working anymore.
    I've done a factory reset and now i've also the Wifi that is not working so i can't configure the phone.
     

    #12
  13. Y1527151126111 Froyo May 27, 2018


    #13
  14. Y1527151126111 Froyo May 27, 2018

    Y1527151126111, May 27, 2018 :
    Looks like a common issue. affecting many.. Although Amazon offered a new one. I'm not satisfied with the whole thing.
     

    #14
  15. Kai_Coinflip Cupcake May 27, 2018

    Kai_Coinflip, May 27, 2018 :
    My first sim is the main sim used for calls and data.
    After reboot always the data option changed back to sim 2.
     

    #15
  16. Y1527151126111 Froyo May 27, 2018


    #16
  17. antariksha18 Donut May 27, 2018

    antariksha18, May 27, 2018 :
    I am also facing the same issue....call drops on the secondary sim very often....it's 27th now... Still no updates...did u receive the update????
     

    #17
  18. somuvivekanandan Froyo May 27, 2018

    somuvivekanandan, May 27, 2018 :
    mine is perfectly alright now.. no problem... try removing sim tray and insert the Sims properly and then try
     

    #18
    antariksha18 likes this.
  19. Y1527151126111 Froyo May 27, 2018


    #19
  20. AJITHKUMAR.K.K Gingerbread May 27, 2018

    AJITHKUMAR.K.K, May 27, 2018 :
    Use volte /LTE sim as primary. It doesn't work in the second slot. When the LTE sim is in the first slot,it is unable to use the 2g net work of the sim in the second slot. Reinstallation of the sim will rectify most problems.
     

    #20