0
[Submitted] Dual Sim not receiving calls randomly

  1. G1619123959615
    Cupcake Apr 22, 2021

    G1619123959615 , Apr 22, 2021 :
    Hi,

    I bought OnePlus Nord about a week ago. Today I activated my other Sim-card and now my friends are reporting that they can't reach me most of the times. This happens on both of the Sim-cards and seem that it happens randomly.

    These sim-cards worked just fine on my previous OnePlus 5.

    I called my network operator and they adviced me to change beetween 2/3/4Gs and to switch Volte off.

    Today I went to the dealer and they have no idea. I also went to my Network operators store and they checked everything.

    Now I deactivated the other sim-card and everything seems to be working that way. Is there anything I could do?
     

    #1
  2. Simran K
    OnePlus Bug Hunter Staff Member Apr 23, 2021

    Simran K , Apr 23, 2021 :
    We certainly understand your concern and in order to look into the issue you are facing with the device, we would need more information. We would request you to check your inbox as we have dropped you a personal message for more information.

    Regards,
    Simran
     

    #2