Duo video calling issue in OnePlus 7 pro

  1. mrjnajmul1
    Donut May 15, 2019

    mrjnajmul1 , May 15, 2019 :
    Yesterday i bought OnePlus 7 pro. Then i tried to call someone on duo. the person i was calling his video get stuck all the time but i can hear the voice clearly.
    first time i think i am having issue with mobile data then i tried over wifi results are same.
    but i can use other video calling apps like messenger and whatsapp but I can't use duo for video call.

  2. Antonio_Luis
    Gingerbread May 18, 2019

    Antonio_Luis , May 18, 2019 :
    I'm experiencing the same issue. I disabled the app, cleared memory and cleared cache, enabled and reinstalled, restarted my phone too. Im still in experiencing the same issues.

  3. Jjallday
    Gingerbread May 18, 2019

    Jjallday , May 18, 2019 :
    yeah I have the same issue, one plus does have it's own video call in the messaging app which works also, the quality is low but I have been using that until a fix comes along for duo

  4. Spelt
    Ice Cream Sandwich May 19, 2019

    Spelt , May 19, 2019 :
    Suspect that a lot of android apps are not optimized for use with the Oneplus 7 Pro yet. It might even take months for most to be updated for the Pro. You would think most android apps would be for the phone right out of the gate. Not necessarily.

    mrjnajmul1 likes this.
  5. David_M_Walsh
    Cupcake May 20, 2019

    David_M_Walsh , May 20, 2019 :
    I factory reset my phone and duo worked initially. But after all of the app updates it stopped again. Resetting the app back to factory did not correct it.

    ***UPDATE*** Duo group calls from the latest version of Duo work fine. It's just the 1to1 calls that are freezing.
    Last edited: May 21, 2019

  6. Brianwjudy
    Cupcake May 23, 2019

  7. dgks1
    Gingerbread May 24, 2019

    dgks1 , May 24, 2019 :
    I have the same issue. I created a bug report to let OnePlus know. Not sure if there is anything they can do about it, or if it's on Google's side of things. Regardless, if you upvote my post then OnePlus is more likely to look into my bug report.


  8. mrjnajmul1
    Donut May 29, 2019

    mrjnajmul1 , May 29, 2019 :
    yeah bro
    it doesn't affect when u call the person in same country

  9. TjayS
    Cupcake Jun 2, 2019

    TjayS , Jun 2, 2019 :
    While in video call doing picture in picture mode on apps like whatsapp, duo etc. The camera goes inside and pops out again. So the other person can't see me for a second. It's really annoying.

  10. iWilliiam
    Gingerbread Jun 2, 2019

    iWilliiam , Jun 2, 2019 :
    Same issue here, OnePlus Please fix that, i need Google Duo more than any other app.

    DaPhoneking likes this.
  11. bbelow
    Cupcake Jun 8, 2019

    bbelow , Jun 8, 2019 :
    I had this same issue and posted on another thread. That initial poster responded with turn off the Video Enhancer under Settings>Display. That fixed my video freezing in Duo.
    Last edited: Jun 8, 2019

    P1560014789248 and bpwest80 like this.
  12. Shashank Mahajan
    Eclair Jun 8, 2019

  13. bpwest80
    KitKat Jun 8, 2019

    bpwest80 , Jun 8, 2019 :
    Same thing with me. My daughter called me on Duo and the video froze almost immediately. I tried to get it unstuck by flipping the cameras but that didn't work. She flipped her camera around and the video became unstuck. Definitely a problem with the OnePlus 7 Pro and Duo or just a problem with Duo. I don't know but it's annoying.

  14. Q1547669318357
    Cupcake Jun 18, 2019

  15. Meccanica
    Froyo Jun 18, 2019

  16. Anuraj26
    Gingerbread Jun 18, 2019

    Anuraj26 , Jun 18, 2019 :
    same issue persisting with One Plus 7 as well.. disappointed to say the least..they have incorporated Google Duo in their phone app..and it has been disastrous so far in my one plus 7..video sticks on the first frame and never recovers..

  17. bpwest80
    KitKat Jun 19, 2019

    bpwest80 , Jun 19, 2019 :
    Turn off video enhancer

    Stantonlh likes this.
  18. aztony
    Donut Oct 8, 2019

    aztony , Oct 8, 2019 :
    I just used Duo for the first time on the OnePlus 7 Pro and it worked flawlessly. The other caller was on a Samsung.

  19. M1594490240495
    Cupcake Jul 12, 2020

  20. Artemus.
    Nougat Jul 12, 2020

    Artemus. , Jul 12, 2020 :
    One that your employees can get onto? Also, did you really need to bump this thread?